Travelodge Guildford

Last weekend we went to Chessington for the day followed by staying over night in a hotel before collecting my mum from the Isle of Wight as she is staying with us for this week

Well all I can say is the Travelodge was worse than awful !
My better half wrote and complained but I should emphasize when we arrived it was late the kids were like the walking dead! so all we wanted was to get them to bed as quickly as possible lights as dim as possible so we didn’t really see just how awful till the morning when we noticed the brown smudges on the ceiling ! wtf !!

If it had just been us two I would have demanded my money back and gone some where else! But not so easy with two exhausted kids!
I would wholeheartedly recomend avoiding this place if your planing a ride out an overnight stop or anything !

below are the emails back and forth so far, slopey shoulders doesnt come close ! the only point was the fact that they dont make up the beds which is the only point I would concede
"I recently booked one night stay at your Guildford branch of travelodge. I had booked a room for 2 adults and 2 children.
We arrived late evening with 2 very tired and irritable children who we needed to get straight to bed. We got our room key ???? and proceeded to the room.
when we got to the room we found that the children’s beds had not been made up (something which we would expect to have been done). Obviously we then had to get children ready for bed and make the beds up ourselves.
Whilst making the sofa beds up we found the sofa to be filthy, to the point of being full of crisps. But as we had such tired children, by that point asleep on their feet, we decided to continue and clean what we could.
The rest of the room had seen better days, furniture cracked, sticky carpet and what we though in the darkness to be a water stain on the ceiling.
We got the children to sleep and then tried to sleep ourselves. At 4am the neighbouring room occupants were running up and down the corridoors, shouting laughing and acting the fools. banging on friends doors, shouting at them to wake etc. This went on until past 5am.
In the morning we had breakfast (the scrambled eggs actually tasted as if they had been mixed with yogurt, they were sour, the rest was ok) and checked out. In the light of day the "water stain" on the ceiling actually turned out to be something smeared onto the ceiling, something in a brown colour, I didnt want to look closer.
We checked out and told the staff on reception of our experience and were told-
about the unmade beds"nothing we can do, why didnt you complain at the time?" well we had very tired children, who wanted beds, why should we have to go back to reception and waste further time with 2 exhausted children whilst waiting for someone to make beds?
The state of the room -  again asked why we didn’t complain at time.
The noise of other guests at 4am "oh yes, we know, sorry" - Is that it, if they knew why were the guests not stopped or any of those who suffered offered any apology before having to actually complain?
So overall, a terrible experience with Travelodge, the customer service at our direct complaint not helping in any way."
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Thank you for your email.
I am sorry to learn of your disappointing stay at our Guildford Travelodge.
In our family rooms we do not set-up a sofa bed prior to your arrival. The reason why the other beds were not made up is because most customers prefer to use this as a sofa prior to setting up the bed.
Furthermore I understand that your sofa bed was dirty. Certain marks or stains on our sofa beds can be difficult to remove. We will try our upmost to remove permanent marks or stains however, if they are still visible, and we think it may affect your stay, the sofa bed would need to be replaced.
When you enter one of our rooms we expect it to be cleaned to a specific, high standard. Our housekeeping team follow a regular routine in the cleaning and preparation of a room.
We do hope that all of our customers get a good night sleep when staying with us. While we can not be held directly responsible for the actions of others, I do appreciate the frustrations caused.
We try to keep large groups together and require our hotel night staff to regularly patrol the hotel to ensure the safety and security of our customers. They also request that customers respect reasonable noise levels.
A copy of your email has been sent to the Hotel Manager to make them aware of the issues that you encountered during your stay so that these faults may be corrected.
We do appreciate the time you have taken to contact us and for your valued feedback.
Once again I apologise for any inconvenience caused.



Thank you again for contacting us.
Kind regards
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Thank you for your reply, albeit one that has skirted around some issues.

Am i to expect a further reply once the hotel manager has had a chance to respond? I would love to hear why crushed crisps are hard to remove from a sofa, why the staff who regularly patrol the hotels failed to stop over 1hrs noise in the rooms either side of ours and in the corridors etc

Ive got a 2001 FZS600 and its been around the block more than a few times, this winter i intend to strip and recondition most of the engine. can i reset the clock??

Have you got anything planned for the darkest cold days of winter?  I plan to use them to spruce up parts of the bike ready for April. They're things that I'd like to do immediately, but it would mean converting riding time to workshop time.

First job will be to remove the header pipes and either polish them myself or get them polished by a local company. Grubby headers look awful but once they're back all shiny and new looking, I'll be better motivated to keep them that way.

Second job will be to remove the footrest hangers, polish them and have them re-lacquered. The lacquer is worn in places and it's just one of those things that really bugs me. I'll respray the footrest weights while I'm at it.

Third job will be to perform a deep-clean, paying attention to all those hard to reach bits which get neglected like the underside of the fork yokes, etc. Touch up any chipped paint, etc, etc.

Finally, new oil, filters, spark-plugs, lube everything that needs lubing and then spray (using compressor) a coat of ACF-50 everywhere.

Well I've just booked my "speed awareness course" (see "speeding" 18th aug ) got done in north yorks so got the letter for that area. Picked York as it's only 13 miles up the road, only to find its 15 miles the other side of York.
So had a look at west yorkshire, one at Garforth about 17 miles from me but the best bit (if there is a best bit) N. Yorks charge £93 W. Yorks charge £75.

:oops forgot about this  :o
August's theme was "the good ol British summertime" and the photographs are here: http://foc-u.co.uk/index.php/topic,4073.0.html

On a ride-out earlier today we stopped off at the Departure Lounge Cafe on the A39, which, it turns out, is closed on Tuesdays from the 1st of September, but they don't mention anything about this on their website!

In any case, as I was leaving the cafe carpark there was a car in front of me also turning left, so I waited behind it noting that a) there were double solid white lines down the middle of the road b) that there was a national limit sign just up the road to the left (ie the direction I was going) and c) there were two bikes coming from my right (which is a 40 limit zone).

I pull out, figuring that I've got plenty of space to do so safely because there was nowhere for the approaching bikes to pass, so they'd have to slow down behind the car, only to find one of the other two bikes pulling alongside me, beeping on his horn and making "are you crazy?" gestures. Given the situation I couldn't see what his problem was, however I discovered that very quickly when both he and his mate decided to blast past myself and the car in front *across* the solid double white lines with a right-hand bend ahead and no way to see if anything was coming!

Who's crazy? Not me sunshine!!

I have a black hugger for sale, used but really good condition, I will take £50 for it, cheers  Dock

Hi all,
I find myself in a bit of a quandry.
Had my gen1 for 5 years now done a few mods.....mike did my ivans, I've put on heated grips, luggage,intercom.
She's got 21k on her now, last service 13k. so service due soonish. Definitly needs new back tyre.
Question is, should I spend on more mods like fuel gauge mod, new comfier seat, new rear shock, reworked front springs as well as tyres and of course the service on what is now a 7 year old bike, or........

p/ex for ? with a couple of grand added.

Been looking at bandit 1250 GT (don't all kick me at once!!) as I could get a good low mileage one with ABS


What are your thoughts?

I'm not an extreme poster but you may of noticed i had gone quiet for a while.
Well the reason was because of moving AND the complete and utter uselessness that is Virgin Media's moving team.
It all started ok, i phoned the team to tell them i was moving "no problem sir would you like to keep your land line number"
"Yes please"
"ok i'll arrange everything and even call BT about the line rental" Sorted says i.
Well no.
I won't bore you with the in and outs, but 8 different individuels, 3 unanswered phone message left on there system, an incalculable amount of broken promises and lies, several hours spent calling them, 2 different dates for connection, one official complaint (which turned out not be true just notes on the system one of the lies), lots of we will email you the details hello i don't have internet that what i'm trying to connect, a new number despite me requesting the old one in the first place,  one soon to be written complaint letter to the CEO and Chairman and OFCOM, later i am now back on line. :'(
Virgin are good unless you want to move.
SO hello, whats been going on?


Love Nick

watch This
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