Scottoiler gone bad?

[Slaninar]

My old one gave up after over a decade.

New one stopped working after about one year.
My friend's boss had his die also.

Grey ones both.

Anyone else experienced this?

(I bought mine from German Amazon, so no use in trying to get a warranty - in Serbia, at that time, no one was importing them)

[Gnasher]

I've seen a few units fail over the years, nearly all of them was down to o ring seals failing. That was caused by owners using used car oil that had additives/fuel in it, that attacked the o rings.

Contact Scott they're very helpful, possibly all you need is to replace one or more said I rings.

[Grahamm]

If it's not the seals, check the vacuum take-offs from the cylinders.

Mine stopped working when one of the pipes developed a split and I had to put it onto a different pipe.

If that doesn't work, I've got a spare Yellow vSystem one here that you can have for a few quid (bought it as a replacement before I realised what the problem was... )

[Slaninar]

I'm in Serbia.

No official import or support.

I did check the vacuum on the carb and it is working fine - the main unit is broken apparently (the Scottoiler itself that is).

Since it's not the only new unit in my city to fail, I do not plan to go and buy another one.

On the bright side: I don't have time to ride much, so chain mileage is the least of my problems at the moment. The silver lining.

[Gnasher]

I'm in Serbia.

No official import or support.

Still contact them they should still help you.

[Slaninar]

I'm in Serbia.

No official import or support.

Still contact them they should still help you.

I've tried priming one more time, with new hoses and connections - hasn't worked.

Contacted Scottoiler and it seems they will be mailing me a new oiler.

If that goes through, it's more than fair - amazing!

[Gnasher]

Contacted Scottoiler and it seems they will be mailing me a new oiler.

If that goes through, it's more than fair - amazing!

If the internal O rings or their mating surfaces are worn you'll not get a vacuum.  Scott are a good company with a quality product, sadly many are fitted and set up badly, especially by dealers.    This gives rise to all manner of issues and much bad press.

Installed and set correctly they work flawlessly for many years.

I've got customers that I fitted them to over 20yrs ago still working, Busas, ZX1200Rs, Blackbirds, Gixers, R1s, Blades, FZS, you name it.  All get 25k plus from their chains with little adjustment required.  One of the Busas got 38k from it's chain.  It was the front sprocket that buggered the chain in the end. 

Glad you got it sorted mate 

[stevierst]

I gave up using them after nearly 2 decades of trying. Being a 365 rider in allsorts if weather meant I had to keep adjusting it. Ended up with a dry chain or puddles on the floor.
I ended up making my own electronic chain oiler a few years ago, and it's the most reliable one I've ever used. Made a few for
mates, and put best part of 30k on them.
And the best bit is, they cost less than £20 to make. ?

[Slaninar]

If the internal O rings or their mating surfaces are worn you'll not get a vacuum.  Scott are a good company with a quality product, sadly many are fitted and set up badly, especially by dealers.    This gives rise to all manner of issues and much bad press.

Installed and set correctly they work flawlessly for many years.

I've got customers that I fitted them to over 20yrs ago still working, Busas, ZX1200Rs, Blackbirds, Gixers, R1s, Blades, FZS, you name it.  All get 25k plus from their chains with little adjustment required.  One of the Busas got 38k from it's chain.  It was the front sprocket that buggered the chain in the end. 

Glad you got it sorted mate 

Still not sorted out. 

Apparently, the package returned.

I had ordered to my warehouse in Germany, when I bought it originaly (on German Amazon.de).
It arrived there first.

So, for the replacement shipping address, I asked if they could ship there, and sent precise info ("Name: company-name; Last-name: my-mailbox-code; Address: xxx; Contact phone in Germany:... etc.).

Turns out they sent the package to my name (not the Name&Last-name I sent in the instructions), so the package came back (first time I've had that hapen after dozens of packages there over the years).

Now Scottoiler wants me to pay for a tracked package.

I don't plan to pay for that. Based on the two units in my city (mine and friends') - it is a very small sample but I would rather not add any more money or time to what does not look too promising.

It used to be awesome. Now I'll probably switch to more ordinary ways of lubing the chain - with all the pros and cons of that.

Unfortunate, but that's life, modern market, and life in Serbia. 

This may be an isolated unfortunate case - but it is what it is.

[Gnasher]

Still not sorted out. 
Apparently, the package returned.
I had ordered to my warehouse in Germany, when I bought it originaly (on German Amazon.de).

Do you live in Germany or Serbia?

It arrived there first.

Post arrives only once, did someone else forward it on?

So, for the replacement shipping address, I asked if they could ship there, and sent precise info ("Name: company-name; Last-name: my-mailbox-code; Address: xxx; Contact phone in Germany:... etc.).

Turns out they sent the package to my name (not the Name&Last-name I sent in the instructions), so the package came back (first time I've had that hapen after dozens of packages there over the years).

If the package was in your name and sent to the correct address as you mentioned who rejected it?  It won't be anything to do with Scott Oil they sent it someone in Germany rejected it. 

Now Scottoiler wants me to pay for a tracked package.  I don't plan to pay for that. Based on the two units in my city (mine and friends') - it is a very small sample but I would rather not add any more money or time to what does not look too promising.

You can't blame Scott oil for someone returning the package, they've already paid for it, why should they pay again for someone not accepting it.  As mentioned your oiler is damaged and they offered to replace it.  As you said Amazing service.  You've decided not to continue so what are you complaining about?  If the postage is less then a new unit you're ahead it's a no brainer.

It used to be awesome. Now I'll probably switch to more ordinary ways of lubing the chain - with all the pros and cons of that.

It still is, you've decided to give up on it.

Unfortunate, but that's life, modern market, and life in Serbia. 
This may be an isolated unfortunate case - but it is what it is.

That's were your issues lies not with Scott oil.

[Slaninar]

My previous reply is gone.
Anyway, fair to note: Scottoiler is sending the unit again, this time addressed correctly.
Great persistence and professionalism.

The first package could not be delivered because it's a warehouse, not my home, and without the proper addressee (if that's the right term), no one can know who the package is for. Scottoiler fixed that now, during the re-send, so I hope the package will arrive.

The warehouse serves hundreds if not more people to bring stuff from Germany to Serbia and sort out the papers - shipments as an individual, directly, can be a problem and are often charged more than the order is worth (our customs are very creative).

So, this is not perfect, but it's the only thing that actually works in practice.
I've had dozens of packages from the EU and US delivered over the years, from different senders, without any problems.
A friend had one or two packages lost over the past decade and hundreds of orders, but that was still claimed - just not delivered to him.

Hoping to receive the new unit and see it last at least half as long as the first one.

[unfazed]

Contacted Scottoiler and it seems they will be mailing me a new oiler.

If that goes through, it's more than fair - amazing!

If the internal O rings or their mating surfaces are worn you'll not get a vacuum.  Scott are a good company with a quality product, sadly many are fitted and set up badly, especially by dealers.    This gives rise to all manner of issues and much bad press.

Installed and set correctly they work flawlessly for many years.

I've got customers that I fitted them to over 20yrs ago still working, Busas, ZX1200Rs, Blackbirds, Gixers, R1s, Blades, FZS, you name it.  All get 25k plus from their chains with little adjustment required.  One of the Busas got 38k from it's chain.  It was the front sprocket that buggered the chain in the end. 

Glad you got it sorted mate 

You hit the nail on the head there Gnasher, poorly fitted ones are the biggest issue . The vacuum take off piece can crack over time and would need to be checked if bike is not running right and has a Scottoiler fitted.. i always keep a few as spares for that reason.