25-07-17, 12:52 AM
(23-07-17, 08:20 PM)Buzz link Wrote: When they gave me the printed invoice it had an extra £17+VAT for a "Pre-MOT check". I questioned it and they said it's a "check that guarantees the bike will pass when the MOT is done". I pointed out that I spent the previous evening checking the bike myself plus no-one told me when I brought the bike in that this would be done, they said "they do it unless told otherwise"....duh, obvs eh?!? Lucky they didn't replace both the wheels with giant Danish whirls while they were at it.
Go back to them and tell them about the Unsolicited Goods and Services Act.
It was written precisely to stop garages pulling this sort of BS, you'd take it in for an oil change, when you get back "oh, we decided you needed new tyres, here's the bill and we won't give you it back until you pay".
Quote:If you only asked the garage to do a specific piece of work and they did extra work that you didn’t ask for, you can ask them to undo the work. If this isn't possible, you should insist you only pay for the work that was agreed.- https://www.citizensadvice.org.uk/consum...ar-repair/
If they start messing you about, contact your local Trading Standards.