Dirty RAC!

[BennyBoy]

Snapper... good call.  My bad.

Cheers for the advice graham.  I will find a space for it

[Fatherbiker]

Fuck me!....I am so glad you have got a solicitor involved mate cos that would have been my worst nightmare! The customer relations seem to be totally non-existant. As for the twat who was supposed to pick you up and take you and bike to the bike shop, what fookin planet did he come from?...To not take care in loading and unloading the bike from his 'FLAT BED' truck and now damaging your paintwork in addition to the rest of the damage caused by the other cnut......has he a death wish as well???????....You should have at least have been supplied with another bike while yours is being sorted out and not fobbed off with excuse after excuse about not getting emails/faxes. They will not be getting a renewal from me next year and i always used to think highly of them!....Good luck getting it sorted out my friend! :'( :'( :'( :'( :'(

[BennyBoy]

Yeah, I'm getting sod all from them.

Really glad to hear yo uwill not be renewing with them and won't eventually have to suffer the crap that I am getting from them

I am not planning to renew with the RAC even if they  offer me a free membership.  I would rather pay for someone to recover a bike of mine without turning it into a several thousand pound garden ornament.

I have heard really good things about "2Gether Motor Breakdown".  They have a crap website, but their reviews on reviewcentre.com are incredible with 4/5 compared to the RAC's 2.3/5

..That said, they may be crap and just have a few good reviews, but they are the top ranked recovery agency on most review websites I've seen and they can't possibly do a worse job... well, unless they secretly burn people's vehicles and beat their customers into giving them good reviews.. who knows.

[Grandma]

Blimey this is scary, but hopefully once your solicitor swings into action and makes it clear they will be incurring solicitors fees aswell they will settle immediately.
[/size][/color]Unbelievable that such a huge organisation should treat it's customers so badly, as RAC used to be preferred for bike recovery over AA.
[/size][/color]Carole Nash seem to use AA now and the couple of times I've had to use them, they have been O.K, but I have been hovering like a Mother Hen :b
[/size][/color]Good Luck, with you all the Way

[DeeDub]

You have given the RAC ample time and many opportunities to right their obvious wrong.
The truth is, they don't give a sh*t, you are one of many millions of customers, your problem is not even a niggling statistic for them because like most major companies and PLC's, you are an irrelevancy. It shouldn't be that way but it is!!

Let your bike solicitors loose on these useless arseh*les and claim for absouluteley everything  :eek :

* Damage to bike £££
* Cost of a hire vehicle for the duration of your bike being off road £££
* Loss of wages £££
* Cost of Telephone calls & time £
* Time in preparing and sending emails and faxes and cost of sending ££

Get your solicitor to charge them for ABSOLUTELY EVERYTHING, make the bastards at the RAC pay, they are an absolute disgrace......and breathe 

[snapper]

BennyBoy maybe if you can post up the final draft of your letter along with your last responce we can all post it all over the net as many forums as possible ?

[BennyBoy]

Will do chief.

Am planning to redraft a few little bits tonight.

Will get it sent off and give you all a copy nice and soon.

[popeye72]

been reading with interest, cant believe they can act like this have you thought of contacting WATCHDOG ? people need to be made aware. Hope it finally get sorted for you

[BennyBoy]

Possible progress.. or this is the end of the road.. one way or another this will get sorted.

Finally today - 13 days and 18 hours after the incident, the contractors have been in touch.  they have provided the RAC with a document signed by me which says the bike was recovered and delivered unharmed.

I have informed the RAC this was signed under duress and before I was allowed to see my bike.  I have also told the RAC that they wouldnt unload my bike unless I did sign it.

They have presented this to the recovery agent.  The recovery agent has put in a statement saying the recovery was from an RTA with flat tyre.  the damage to my bike was supposedly caused by an "RTA" where i got a flat tyre and probably ditched out and they werent paying up.

The RAC presented this to me.

I have provided the RAC with pictures of my bike.  the only fairing damage - something you would certainly have if you ditched out - is a crack on the left side front fairing.  I have provided a report and photos from the guy who fixed the crack.. back in August!!

Further to this, the front forks, wheel, tyre, brake, lights, indicator lights, fairings et al are all perfectly intact.  There is no damage to the pillion bar, footrests, pillion pegs, exhaust, engine case, rear brake lever or gear selector... its all perfectly intact.  Sounds just like the outcome of an crash or ditch out, right?

Bunch of tossers!

More to follow

[Grahamm]

I have informed the RAC this was signed under duress and before I was allowed to see my bike.  I have also told the RAC that they wouldnt unload my bike unless I did sign it.

Next time (or for anyone else faced with this situation) sign it "Unseen, signed under protest"!

[BennyBoy]

You live, you learn!

I'm pretty sure that my refusal to sign the second set of forms when the bike was taken to the garage was the reason the truck driver disappeared and didnt give me the lift back from bradford to Colne that I was promised.

[DeeDub]

Bennyboy.......name and shame the contractor on here too.

They sound like an utter shower of lying, cheating scum bags.
put there web address and details on here to warn others and so that we can spread the word about them and the RAC to other bikers.  :evil

[Andy FZS]

It makes you think you need to take pictures of your bike at the side of the road before collection, how far would you go? You don't expect this to happen do you.


Good Luck
Andy

[BennyBoy]

Here is my "RTA Damaged" fazer as it stood at 9am today.

Clearly a wreck...

You cant see the damage to the bike caused by the contractor in this shot.. but in short:

bard are bent - not hugely, but enough to notice when astride it.. also evident from the looseness of the bars as the mounting point is damaged.

clutch bent round.  cable attachment point (dunno what its called) is snapped off.

LH switch gear cracked, not functioning.. crack is not visible in pic causing all electrics on that side to fail.

black nobble on indicator switch missing.



...but the point is, they are claiming this is an accident damaged or dropped bike.  Thoughts?

[BennyBoy]

Some of the damage caused by them.  Doesn't look too bad, but sure as hell feels like it when you cant steer the bike, turn your lights, indicators, horn, high beams etc on or off or change the bike into or out of gear.

More pics to follow

[BennyBoy]

Great..

..now the bloody contractor has agreed to maybe pay for it, but they need to drive all the way to the shop to inspect the bike.  They will then make a decision

[pitternator]

I reckon they aint got a leg to stand on !

[BennyBoy]

Definitely, I think thy are starting to get that too.

They have agreed to pay for most of the damage to my bike.  They have agreed to replace my bard and LH switch set.. just arguing over the final few bits now.

They still wont accept liability for my phonebill, lost wages or other losses yet though.

[BennyBoy]

Conversation on the RAC Facebook Page:

Ben Bell
After getting a puncture, the RAC recovered my vehicle, causing it further damage! They offered me a courtesy car for 2.5 of the 13 days its been unuseable.  They refuse to offer more and told me i should be greatful I got that because its not what they normally do.  They "lost" my mechanics report twice despite me having an email confirmation it was received.  They still havent given my vehicle repairs the green light.  I have a definitive report froma mechanic stating the damage was caused by them, but they wont accept it until their recovery agent admits it was their fault.  Congratulations RAC on acting unlawfully while also managing to seriously disappoint a customer, leaving them hundreds of pounds out of pocket.
Like · · 5 November at 13:56

RAC
HI Ben. I am sorry for any dissatisfaction you may feel with the way we handled your concerns. However, I understand my colleague has now reached a resolution with you.
- Monday at 16:40 · Like

Ben Bell
Not really, no. After 3 weeks, the RAC are finally repairing MOST of the damage they caused.. leaving me to pay for the rest of the repairs myself. I've lost a days wages through broken RAC promises which the RAC refuses to pay for, I'm down £60 in phonecalls and nearly £50 in charges from the courtesy car which i was not informed of beforehand despite the hire car telling me (afterwards) that you had to do so.. by law!
- 3 hours ago · Like · 1

[snapper]

was there a final outcome to this or is it still ongoing ?