petrol stations and lids

[ddtwelve]

this is Esso's reply
Dear Mr. Wildman

Thank  you  for  your  recent  enquiry  regarding  the  requirement  for
motorcyclists  to  remove their helmets on certain occasions whilst on Esso
forecourts.  We  value our motorcyclist customers and should like to assure
you  that  any  complaint received by Esso is taken extremely seriously and
followed up appropriately.

It  is a legal requirement that our Sales Advisors supervise our forecourts
to  ensure  the  safety and security of our customers and staff onsite.  We
are  also  required  to  check that anyone using a fuel pump is at least 16
years  of  age  - the minimum age for buying fuel.  Consequently, our Sales
Advisors  visually  check  our  customers  before  authorising  the pump to
dispense  fuel.  Whilst  we do not insist as a rule that all motorcyclists
remove  their  helmets  before  dispensing  fuel, we may do so if the Sales
Advisor is unable to see the individual clearly.

In  addition,  in  the  past  there  have been a number of robberies at our
service  stations  where those responsible have worn motorcycle helmets for
the  sole  purpose  of hiding their faces to avoid being identified.  It is
also,  therefore,  our  standard  policy to ask anyone wearing a motorcycle
helmet  to  remove  it before entering our stores. We do this with the best
intention  of trying to ensure the safety and security of our customers and
staff.

I  regret  if  the  request  for  you  to remove your helmet caused you any
offence, and hope that you understand the reasons for our policy.

Yours sincerely,

Anett Furedi



UK & Ireland Customer Care


+ UK Customer Care, ExxonMobil House, MP 300, Ermyn Way, Leatherhead,
Surrey, KT22 8UX ( 020 7136 1798 7 020 7026 4728 :
customer.care@exxonmobil.com
+  Ireland  Customer  Care,  Esso Ireland Ltd, Dublin Joint Fuels Terminal,
Alexandra  Road,  Dublin  1  (  01  656  9039  7  01  656  9181  :
customer.care@exxonmobil.com



            <davidwildman1                                               
            4@hotmail.co.u                                               
            k>                                                        To
                                      Customer Care                       
                                                                        cc
            07/25/2012                                                   
            11:45 PM                                              Subject
                                      #383444-UK(English) - Customer Care 










The following inquiry was sent through:
Brand:
First Name: David
Last Name: wildman
Position Title: customer
E-mail: davidwildman14@hotmail.co.uk
Company: myself
Address:
Country: United Kingdom
Phone:
Fax:
Current Customer: Yes
Question:
Can i have a copy of  company policy on motorcycle helmet removal at petrol
pumps/forecourts even if pre paying
regards

david

[Phil]

Their reply sounds fair enough to me. Try going to some countries like Belgium where at a lot of stations everyone has to pay in advance, then go back in and get your change if you dont use all the €20 you have given them.

[MissB]

I only go to Sainsbury's now as they don't make me take my lid off...

[midden]

Where a Burka under your helmet next time you go in there. That'll fok em right up.

:lol

Why under helmet,  ride in to station with one over the helmet, that would cause a dilemma.
I also think the burka/helmet difference is not so much fear of religion but the fact that a baseball bat more effective across the burka than the helmet

[HarryHornby]

Here's Baron Von Grumble's take on it all.....  :lol
Balaclava in a Petrol Station

[Mattsplat]

He annoys the crap out of me!

He did make one good vid tho, what a knobby chunker  :lol

https://www.youtube.com/watch?v=CqgEl53x7CM

[Dead Eye]

He appears to have been having a bad day

[richfzs]

Harsh, fizzy - but not totally inaccurate.... :rollin

[Dead Eye]

He can be, but most of the time he's not that bad... I've had the occasional moment of incredible frustration due to one issue after another, after another etc - most of the time this is in the car though On the bike you can usually escape a bit easier...

[fireblake]

At least he recognized that he was angry so took some time out to Chill a bit. He is a knob but does make me chuckle. His vids aren't a patch on Apage's  vids though
#13 www.FOC-U.co.uk. The Fazer Forum


Sorry, off topic.



Mickey

[darrsi]

One of the garages I use is normally full of police where they stop to get a coffee and probably several doughnuts.
I've never removed my lid in there but they do all tend to give me dirty looks.  :lol

[Lawrence]

[quote author=Kosmic Kartman link=topic=2180.msg16427#msg16427 date=1331928878]
Where a Burka under your helmet next time you go in there. That'll fok em right up.

:lol

Why under helmet,  ride in to station with one over the helmet, that would cause a dilemma.[/quote]Lol that'd be an interesting one

Personally, if I get asked to remove my lid I'll just stick the pump back and buy my fuel elsewhere.  I'd have to be on fumes to take it off and should that happen I'll just take my time putting my balaclava back on, then sorting my jacket out, then my lid, then gloves all standing at the counter holding the queue up.

[Offtheclockuk]

I only ever fill up at morrisons, mainly because it's less than a quarter of a mile from work,
Never once been asked to remove my lid, I did once have a jokey telling off from one of the girls for filling up while sat on the bike but never mentioned the lid, even with the camera on the side not even a second glance.

However, the tesco directly across the road refuse point blank to even turn the pump on, once while a guy from the group was stood inside with no lid on waving a £20 note under their noses!
I wear glasses too and it's just a bit of a ball ache really.

[Andy FZS]

Just use tesco and pay at the pump..simples.

[midden]

Petrol stations and lids
Could become a tony christie hit

[pilgo]

i always try to use the Esso garage in Glastonbury  as the manager and 2 of the other blokes who work there are all bikers,but as and when i start getting out on the bike more i'll no doubt end up with the hassel of taking me lid off,so as stated above,i'll just really take my time with the whole process and hold the queue up for as long as possible-not really the cagers fault,but just to piss the attendant off  :lol

went to Germany on my old cbx750 way back in 1988 for the football,filtering passed loads of cars waiting to cross into herman land,got stopped by a very polite border gaurd/dibble,checked my passport,casualy asked if i was going to the football,when i said i was,his whole attitude changed,had all the panniers off the bike,checked me,the bike,all my gear all over the fucking road in front of all these cars that id smuggly filtered passed earlier.of course he didnt find nothing of any note (id sent my flick knife/knuckle dusters cs gas out by post,you know what scum us England fans used to be in the 80's!!  :evil  ) and told me to go.so of course,i took as long as i could, and i mean focing ages,re packing my kit into the panniers,then strapping the panniers to the bike,then getting kitted up again before bimbling off,much to the annoyance to the car that the blond aryion anti English twat had pulled over as his next victim and the guard who kept hassling me to get on with it,not sure he enjoyed being told that it was his collegue  that had strewn my well packed gear all over the floor,and that he'd have to wait while i packed it properly. and they carry guns on the border over there.well,they did back then anyway. happy days!!

[fazersharp]

Dont like taking off me lid -- its a faf I also have to take off my glasses - put them down some place, put my helmet down - usually the best place is where my glasses are, so put glasses on face and put lid in place of glasses. oh yeh and pick up ear plugs that removing the helmet has just ripped  out. Then pay, then swap lid for glasses (remember glasses are on face lid is on the counter )  put glasses back on - walk out seeing que is now longer than when I went in. And all that in case I ride off with £5 worth of fuel.

[midden]

I suppose there is the other option. Buy a car

[NorthWestern]

I have started to use a new Morrisons station thats opened near me as they have the pay at pump ... pumps and you can use em with the lid on.  It does save faffing about.

[fazersharp]

I have started to use a new Morrisons station thats opened near me as they have the pay at pump ... pumps and you can use em with the lid on.  It does save faffing about.

Yep that is what I do, asda one for me.
I found out somthing with these, I got some fuel for my bike and didnt get a receipt and went back later to the same pump in the car and it asked me straight away if I wanted a receipt which would be for the bike one a few hours ago.