05-02-18, 08:09 PM
Bloody insurance.
Just switched to Bikesure (wish I hadn’t). When they sent me the documents they originally asked for a license check code and proof of no claims all within 14 days. No problem I sent them proof of no claims, and printed out full details of my license from DVLA plus the check code.
I also when taking out the quote, as you are advised to do, listed all accessorises and modifications. So I listed my top box and panniers, scottoiler, heated grips, screen, CE marked aftermarket silencer, and my K-Tech shock upgrade. They only listed some of the items I mentioned on the docs, so I wrote to them and listed the missing items and sent them a copy of the K-Tech receipt.
They now tell me they made a mistake, they now want a copy of my photo driving license and a modified vehicle report.
So I e-mail them and point out they already have a full print out of my license details, that my bike is not ‘modified’. It has accessories and my knackered OE shock has been overhauled and upgraded.
They send me a further three e-mail in one day. One of them thanks me for the check code but again says they need a copy of my license, though as an alternative I send them a full print out of my license. So, they are now threatening to cancel my insurance in seven days unless I provide them with the information I have already provided them with. And two of the e-mail are still requesting a modified vehicle report.
Sent them another e-mail, and attached my license details and the K-Tech receipt. Of course, customer service is only open while I am working, but will try if poss to speak to them on the phone tomorrow.
Never had this crap before. And if they had mentioned modified vehicle reports when I requested the quote I would have said no thanks and gone elsewhere.
Aaaaaaaaaaaaaaaaagh!
Just switched to Bikesure (wish I hadn’t). When they sent me the documents they originally asked for a license check code and proof of no claims all within 14 days. No problem I sent them proof of no claims, and printed out full details of my license from DVLA plus the check code.
I also when taking out the quote, as you are advised to do, listed all accessorises and modifications. So I listed my top box and panniers, scottoiler, heated grips, screen, CE marked aftermarket silencer, and my K-Tech shock upgrade. They only listed some of the items I mentioned on the docs, so I wrote to them and listed the missing items and sent them a copy of the K-Tech receipt.
They now tell me they made a mistake, they now want a copy of my photo driving license and a modified vehicle report.
So I e-mail them and point out they already have a full print out of my license details, that my bike is not ‘modified’. It has accessories and my knackered OE shock has been overhauled and upgraded.
They send me a further three e-mail in one day. One of them thanks me for the check code but again says they need a copy of my license, though as an alternative I send them a full print out of my license. So, they are now threatening to cancel my insurance in seven days unless I provide them with the information I have already provided them with. And two of the e-mail are still requesting a modified vehicle report.
Sent them another e-mail, and attached my license details and the K-Tech receipt. Of course, customer service is only open while I am working, but will try if poss to speak to them on the phone tomorrow.
Never had this crap before. And if they had mentioned modified vehicle reports when I requested the quote I would have said no thanks and gone elsewhere.
Aaaaaaaaaaaaaaaaagh!