20-10-17, 10:16 PM
Not impressed with Bennetts. Second year with them and the renewal for my Blackbird came through two weeks ago and it had gone up by nearly a ton with no change in circumstances.
Phoned up and cancelled the renewal (there's no way of doing it online). A few days later I get a letter saying that they can't take any money bcause the direct debit has been cancelled.
I point out that I cancelled the renewal and they said "ignore the letter".
Today I come home to a letter saying that I have an outstanding balance of £31.54 for a "cancellation fee" and for something called a "Time on cover charge".
I suspect the dopey bastids have cancelled what remains of the policy instead of cancelling the renewal.
Unfortunately they knock off early on a Friday so they'll be getting a bit of a tetchy call in the morning.
Phoned up and cancelled the renewal (there's no way of doing it online). A few days later I get a letter saying that they can't take any money bcause the direct debit has been cancelled.
I point out that I cancelled the renewal and they said "ignore the letter".
Today I come home to a letter saying that I have an outstanding balance of £31.54 for a "cancellation fee" and for something called a "Time on cover charge".
I suspect the dopey bastids have cancelled what remains of the policy instead of cancelling the renewal.
Unfortunately they knock off early on a Friday so they'll be getting a bit of a tetchy call in the morning.