29-10-16, 04:20 PM
Ended up with a full refund from the shop (more reasons than just the service) without any problems so cannot complain about the customer service after I decided that I wasn't happy, shop couldn't have been more helpful or professional; moral of the story is discuss the fine details exactly before parting with your cash. The bike hunt continues but probably going to wait until next year, unless a beauty comes along.
It's easier to get more money than it is a day of your life back.