17-10-16, 07:19 PM
Spent over an hour on the phone today sorting out my log in details for my J Lewis partnership card. over the weekend they have updated!!!! their website so you now have to re-register, thought I had it done but no, if you put the wrong username or password three times it locks your account so you have to phone up customer services to reset your account. All I got was a message saying "due to the high volume of calls all our agents are busy, we will connect you to the next available agent" After I eventually got through the young lady I spoke to put me on hold for another 5mins while she reset my account, if everybody has the same trouble as me it`s no wonder they are busy :wall