Carole Cash!

[Punkstig]

[quote author=Adam2201 link=topic=20715.msg239002#msg239002 date=1470774254]
Sounds like Carol Cash are as bad as Deshitt.  When I passed my test last year and sold the 125, I had a look around the price comparison websites to see how much a new policy would be on a Fazer.  Rang my insurer Devitt (badged as RAC) and the cost to change the policy for the remaining 2 months (After the usual admin scam) was only slightly less than a new policy.  I’d already sold the YBR at this point so didn’t need to keep the policy.
Anyway, when I bought the Fazer I told them I wanted to cancel the YBR policy and I would renew elsewhere – all done and dusted (or so I thought). Then I get an email asking for £61.35 extra due to “cancellation fee and additional premium for time on cover”, with the usual threat of debt collection if not paid.  I rang up for clarification and the reason given for the increased premium was that I'd paid for a 12 month policy but as I’d cancelled early I wasn't using it for the full 12 month term, so they had the right to charge more money.  Theory is that because it is a shorter term-policy, it would  be more expensive (if I’d taken it out for 10 months rather than 12). I asked if they would just reinstate the policy and I’d see it out, but the adviser said that even if I hadn't told them I'd already sold the bike "DVSA would have notified them anyway” so they would still have come to me for more money.
Try working that out with a logical brain: you end your policy early, you haven't claimed, and yet they ask for more money! Taking shorter term insurance might mean you are a riskier prospect when your details are fed through a computer, but in the real world when you've already 100% sold the bike there is 0% chance of having an accident! I didn't expect a premium rebate from the thieving barstewards, but to be told to pay more really p*ssed me off.
In the end I managed to get them to waive the administration fee because unbeknownst to me my new policy was also underwritten by Devitt (so they classed it as if I hadn't left) but I still had to pay extra to them.  It’s criminal. 
Needless to say that at renewal time this year I went with a different company, though they are no doubt just as crooked! 
It’s not just motor insurance it’s across the board in the industry.  I work in travel and travel insurers will happily see someone die in a hospital waiting room whilst they drag their heels over what’s covered. 

It defies all normal logic!
Seeing how insurance is compulsory its about time customers stood up to these robber barons & the whole industry came under official scrutiny.
Now it is easy to list examples of poor treatment -unfortunately many of us have been fleeced one way or another by insurers-so how about a mention for any companies that have treated us in a fair manner(if any such exist!)?
[/quote]
I've had too many run ins with insurance companies over the years, this is one thing I think the government could help with, similar to Australia have a ctp (compulsory third party) insurance included when you tax the vehicle every year,  insurance companies make so much money the government profit could be put into the roads, if any one wants a fire and theft or compulsory policy they can then go to the private companies and pay extra for this!