09-08-16, 09:24 PM
Sounds like Carol Cash are as bad as Deshitt. When I passed my test last year and sold the 125, I had a look around the price comparison websites to see how much a new policy would be on a Fazer. Rang my insurer Devitt (badged as RAC) and the cost to change the policy for the remaining 2 months (After the usual admin scam) was only slightly less than a new policy. I’d already sold the YBR at this point so didn’t need to keep the policy.
Anyway, when I bought the Fazer I told them I wanted to cancel the YBR policy and I would renew elsewhere – all done and dusted (or so I thought). Then I get an email asking for £61.35 extra due to “cancellation fee and additional premium for time on cover”, with the usual threat of debt collection if not paid. I rang up for clarification and the reason given for the increased premium was that I'd paid for a 12 month policy but as I’d cancelled early I wasn't using it for the full 12 month term, so they had the right to charge more money. Theory is that because it is a shorter term-policy, it would be more expensive (if I’d taken it out for 10 months rather than 12). I asked if they would just reinstate the policy and I’d see it out, but the adviser said that even if I hadn't told them I'd already sold the bike "DVSA would have notified them anyway” so they would still have come to me for more money.
Try working that out with a logical brain: you end your policy early, you haven't claimed, and yet they ask for more money! Taking shorter term insurance might mean you are a riskier prospect when your details are fed through a computer, but in the real world when you've already 100% sold the bike there is 0% chance of having an accident! I didn't expect a premium rebate from the thieving barstewards, but to be told to pay more really p*ssed me off.
In the end I managed to get them to waive the administration fee because unbeknownst to me my new policy was also underwritten by Devitt (so they classed it as if I hadn't left) but I still had to pay extra to them. It’s criminal.
Needless to say that at renewal time this year I went with a different company, though they are no doubt just as crooked!
It’s not just motor insurance it’s across the board in the industry. I work in travel and travel insurers will happily see someone die in a hospital waiting room whilst they drag their heels over what’s covered.
Anyway, when I bought the Fazer I told them I wanted to cancel the YBR policy and I would renew elsewhere – all done and dusted (or so I thought). Then I get an email asking for £61.35 extra due to “cancellation fee and additional premium for time on cover”, with the usual threat of debt collection if not paid. I rang up for clarification and the reason given for the increased premium was that I'd paid for a 12 month policy but as I’d cancelled early I wasn't using it for the full 12 month term, so they had the right to charge more money. Theory is that because it is a shorter term-policy, it would be more expensive (if I’d taken it out for 10 months rather than 12). I asked if they would just reinstate the policy and I’d see it out, but the adviser said that even if I hadn't told them I'd already sold the bike "DVSA would have notified them anyway” so they would still have come to me for more money.
Try working that out with a logical brain: you end your policy early, you haven't claimed, and yet they ask for more money! Taking shorter term insurance might mean you are a riskier prospect when your details are fed through a computer, but in the real world when you've already 100% sold the bike there is 0% chance of having an accident! I didn't expect a premium rebate from the thieving barstewards, but to be told to pay more really p*ssed me off.
In the end I managed to get them to waive the administration fee because unbeknownst to me my new policy was also underwritten by Devitt (so they classed it as if I hadn't left) but I still had to pay extra to them. It’s criminal.
Needless to say that at renewal time this year I went with a different company, though they are no doubt just as crooked!
It’s not just motor insurance it’s across the board in the industry. I work in travel and travel insurers will happily see someone die in a hospital waiting room whilst they drag their heels over what’s covered.
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