Financial Ombudsman

[Skippernick]

[quote author=Skippernick link=topic=20135.msg232383#msg232383 date=1463687110]
I have made a complaint to the AA about a repair to my vehicle by Halfords Autocentre......... they took it there.
Just had the reply which says they arewashing there hands of it even going to the extent of blaming my wife and saying she choose to take it there.

Whether your wife "chose" to have the car taken to Halfords or not does not matter. If you have any work done by a garage it must be of a certain standard or you have the right to complain and the garage is legally bound to investigate. If they do not or refuse you would have to take legal proceedings, usually via small claims.
Most major garage chains will settle out of court as their legal excess is often more than the claim would be. Appreciate your issue here is with The AA but they did not do the actual work.
You should have some paperwork from the AA detailing what the fault was and what was done to rectify it. If the work is substandard then it would think be down to Halfords to rectify rather than the AA....this will however depend on who the "contract" is with which will be in your AA T&C's/small print.
[/quote]


HMMM thats what the AA are saying. Does this mean i am fighting the wrong person. I still feel that i pay the AA to keep me on the road though.