09-06-15, 01:06 AM
The "on or before Friday 22nd May" is something that eBay puts up, not the seller.
I sell goods by mail order and, just occasionally, there have been situations where I've not been able to dispatch an order on the day it's placed or even the day after, so giving the guy a Neutral because it was delayed over the Bank Holiday weekend is not necessarily fair on the seller unless you'd paid for Special Delivery guaranteed next day or similar.
However for the seller to then start chucking insults around is *not* the way to do proper customer service! A simple "very sorry, due to circumstances beyond our control..." or similar would have probably gone a long way to smoothing over the situation, but calling you a liar etc is guaranteed to piss you off and does his business no favours.
If you hadn't already left Feedback, I'd have considered suggesting leaving a Negative, just for his attitude!
I sell goods by mail order and, just occasionally, there have been situations where I've not been able to dispatch an order on the day it's placed or even the day after, so giving the guy a Neutral because it was delayed over the Bank Holiday weekend is not necessarily fair on the seller unless you'd paid for Special Delivery guaranteed next day or similar.
However for the seller to then start chucking insults around is *not* the way to do proper customer service! A simple "very sorry, due to circumstances beyond our control..." or similar would have probably gone a long way to smoothing over the situation, but calling you a liar etc is guaranteed to piss you off and does his business no favours.
If you hadn't already left Feedback, I'd have considered suggesting leaving a Negative, just for his attitude!