Supplier who got it wrong

[sinto607276]

I'd foccin name them regardless of an apology,  how do they think it works? Unsatisfied customer? What will I do? Oh yeah, tell them I demand that they change their feedback as it might upset future customers?
Get a foccin grip with your customers in the first place and realise that nowadays they won't just tell their mates down the local pub etc, but they will use media and the word will spread a lot quicker :groan