31-01-15, 01:47 AM
I have heard first hand that Triumph are really bad for this and I have dealt with Honda UK on a number of occasions (on behalf of others) where Honda has invalidated a warranty due to the work being done elsewhere.
Legally, as with cars under European law, you are entitled to take your bike anywhere as long as the work is done to the manufacturers specification with genuine parts. Unfortunately some individual dealerships will not honour this and in most cases the actual manufacturer will back up their dealer.
Pretty shoddy to be honest and ultimately you would have to take legal action, which obviously most people do not do.
My advice is always to try and find a sympathetic dealer, even if you have to travel a bit. You "local" dealer may not honour the warranty but you may find someone else will on the basis of good customer service. Phone around some of the dealers to see what responses you get and deal with the ones who are "nice".
Legally, as with cars under European law, you are entitled to take your bike anywhere as long as the work is done to the manufacturers specification with genuine parts. Unfortunately some individual dealerships will not honour this and in most cases the actual manufacturer will back up their dealer.
Pretty shoddy to be honest and ultimately you would have to take legal action, which obviously most people do not do.
My advice is always to try and find a sympathetic dealer, even if you have to travel a bit. You "local" dealer may not honour the warranty but you may find someone else will on the basis of good customer service. Phone around some of the dealers to see what responses you get and deal with the ones who are "nice".