30-01-15, 10:44 PM
Quote:in a private letter sent to me in response to a complaint about a shitty dealership called Victor Divine
Victor Divine messed me about with a warranty claim back in about 1995 I think. Never been back.
Honda have a reputation for being relaxed about warranty claims. They have stated before that as they have utter faith in their product they are happy to honour all genuine warranty claims - period. So my CBR600F ended up being repaired under warranty by a Yamaha dealer -Ride On - as Victor was not interested in helping.
Quote:Perfect - thanks for that. Fowlers were trying to pull the "you must use a dealer (us)" one on me today. I told them that was illegal as far as I was aware.
Well yes legally. But beware that Fowlers are like all dealers are independent businesses and they are independent of the Yamaha importer whom is also an independent business independent of Yamaha Japan.
So if you chose not to have your bike serviced at the dealer from which you purchased it, there is always the chance that if you go back to Fowlers at a later date to claim under warranty they will just shrug their shoulders and point you towards the door. You can quote the law if you want but they might just still show you the door. And if Yamaha UK back them up or more likely just shrug their shoulders too, well good luck with a long legal process that you may not win.
The law and reality can be two separate things.
Just saying.