Cancelling holiday due to illness advice .

[esetest]

Thanks for the link Pat , that could be useful .

Hopefully RC will allow your parents to re-schedule their holiday.

If not then you may find this recent episode of the Radio 4 show Moneybox of interest:

http://www.bbc.co.uk/iplayer/episode/b03...ellations/

Basically, in a case very similar to your parents, a couple had to cancel a holiday with Thompsons who charged them a 100% cancellation fee as it was within a fortnight of the holiday. The chap took them to court & won as Thompsons could only keep a portion of the customers money to cover any actual losses they incurred.

So if for example after your folks telling them that they can't make the holiday, RC resell your parents holiday for say £3,000 then they are only entitled to keep £1,000 of their money.