03-05-14, 12:40 AM
Not always the case BUT
Its not always entirely the fault of the company, but more rather the fecking retards they hire for customer support.
At least once a week (usually more often) I have to correct the ridiculous crap that one of the support staff has told a customer because they didn't do their job properly and investigate. I'm so glad my position isn't customer facing...
Had an issue recently where the customer had an issue paying for their policy - fair enough, shit happens sometimes. Support Staff tell them that they have paid for their policy and proceed to contact the "IT" guys to sort out what's going on... which naturally got forwarded on to me. Turns out the customer has NOT paid for their policy and hence why it hasn't been issued to them. Wasn't even our fault either (too much detail to explain)... and now its likely that the customer has a bad opinion...
Its not always entirely the fault of the company, but more rather the fecking retards they hire for customer support.
At least once a week (usually more often) I have to correct the ridiculous crap that one of the support staff has told a customer because they didn't do their job properly and investigate. I'm so glad my position isn't customer facing...
Had an issue recently where the customer had an issue paying for their policy - fair enough, shit happens sometimes. Support Staff tell them that they have paid for their policy and proceed to contact the "IT" guys to sort out what's going on... which naturally got forwarded on to me. Turns out the customer has NOT paid for their policy and hence why it hasn't been issued to them. Wasn't even our fault either (too much detail to explain)... and now its likely that the customer has a bad opinion...
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