02-05-14, 06:38 PM
Just waited 19 minutes to speak to one of these so called professionals about my policy which I paid in full on the 21st of last month, so call handler answers after ridiculous waiting time and asks how he can help, I say "firstly can you explain to me why I have been waiting 19 minutes on an 0844 number?" he then tells me that they are actually closed? So I ask him why is there not a recorded message at the beginning of the call to allow me to hang up and NOT stay on the line thinking someone will pick up? He then changed his mind and say's that they are open but not expecting calls??? WTF????
I then ask why haven't I received my documents after all of this time, he then tries to tell me that they were sent out the day I took the policy out and as a back up they also sent them via email. He asks me to confirm email addy along with home address which I do and yes that's them, so where are the documents then ???? - smells like horseshit to me!! I fucking hate insurance companies with a passion and when shit like this happens that anger goes super sonic, so basically it costs me my time and money to call the Dick Turpins for something that should have been done in the first place with no hassle AND NOT ON MY TIME!!!
Wankers :2guns :2guns :2guns :2guns :2guns :2guns
I then ask why haven't I received my documents after all of this time, he then tries to tell me that they were sent out the day I took the policy out and as a back up they also sent them via email. He asks me to confirm email addy along with home address which I do and yes that's them, so where are the documents then ???? - smells like horseshit to me!! I fucking hate insurance companies with a passion and when shit like this happens that anger goes super sonic, so basically it costs me my time and money to call the Dick Turpins for something that should have been done in the first place with no hassle AND NOT ON MY TIME!!!
Wankers :2guns :2guns :2guns :2guns :2guns :2guns
I like bikes....ALOT!!