how would you respond??

[simonm]

Hi John,


If you are running a business, replace it - no question. Customer service is everything in business. I think the guy probably is a dick, but you get them sometimes. I had a woman buy a pair of kevlar jeans from me last year. She wore them to the TT for 2 weeks and absolutely destroyed them. Then contacted me upon her return to say that she was not happy with them for various reasons. I asked her to return them for inspection. They were reeking of piss, they must have been too long because the bottom of them was all torn and muddy and she had a pair of pliers in at them to rip off the button fastener. So I am thinking - what a c**t, but she goes to the TT and so do many of my other "potential" customers. I refunded her in full and returned the jeans as a good will gesture (no good to me, are they). Don't get me wrong, I was not delighted, but that's business sometimes and if you want to keep at it you have to realise the customer is everything

You must be successful to be able to afford to do that.  I'm of the opinion that unless there is something defective with the manufacturing they can stuff off.  No point in having customers who literally take the pis#.  Don't want them, don't need their business.  You're a nicer bloke than I.  I'd also check everything  (seams, buttons etc) before it goes out the door so I know it's sound.