how would you respond??

[johnakay]

sold him a back rest with mini rack attached.
it wouldn't fit his bike without removing the grab rail.so I said OK I'll send you a replacement.and now he's complaining of a tear in his back rest pad to which he received undamaged
he used it for his hols with his girl friend and now he says it is ripped claiming that I should replace it.
I said I'm not possible for damage how ever caused by you.
also I said that these b/rest etc are sold as cheap as possible and the pad is for you back to rest on and not for you to pull or what ever.
these are cheap pads source from Vietnam and this how I can keep my price so low.
you only have to look at custom bikes price's these sell for a lot more than £130 and this inc shipping costing £37.20.
my profit margin is low and I have to pay full price like every one else have to.
so pad is cheap, I can send you one together with the replacement rack at your cost .
if you want to do that I'll only charge what it cost me and that is £8.97.
and this was his reply...
[glow=red,2,300]So you're telling me that you use a cheap *** pad made by a 6 year old in Vietnam, the tear is perfectly along the sharp metal pad, but it is my hand that made a percision cut in the material on the same line as the metal plate? Are you F'ing kidding me??!! It's a cheap *** pad. I got one of the defective ones, and you need to replace it.[/glow]
bare in mind he got it in good condition and used it during his hols for a week got home and some how a tear has appeared.
I would like to reply in a civil manner  but I'm not to sure how to reply in this instance.
so any of you guys has a gift of being eloquent with words then please go a head.


oh and he paid by p/pal 70 days ago I'm correct in  thinking that he is out of time to file a dispute??
from what I can gather on p/pal he has 45 days in which to file a dispute. john