16-02-13, 05:23 PM
@ChristoT wrote:
"....However, I'd done my homework, and quoted the service numbers to the chap (see the article "Lost your front sprocket" - hidden in there is a reference to Service note 2005-12A). He said I would have to call Yam UK to confirm it. So I did, and got a very helpful chap at the other end who was very apologetic, but confirmed that the job WAS Yamaha's responsibility, and that the cost of replacing the sprocket would be covered by Yam UK. But the dealer did try and play the "first I've ever heard of it" card. He did back down after I told him I'd just spoken to Yam UK, and that they would foot the bill...."
Maybe you should quote that service note number.
"....However, I'd done my homework, and quoted the service numbers to the chap (see the article "Lost your front sprocket" - hidden in there is a reference to Service note 2005-12A). He said I would have to call Yam UK to confirm it. So I did, and got a very helpful chap at the other end who was very apologetic, but confirmed that the job WAS Yamaha's responsibility, and that the cost of replacing the sprocket would be covered by Yam UK. But the dealer did try and play the "first I've ever heard of it" card. He did back down after I told him I'd just spoken to Yam UK, and that they would foot the bill...."
Maybe you should quote that service note number.
More people are born because of alcohol than will ever die from it.