14-11-12, 01:06 AM
Conversation on the RAC Facebook Page:
Ben Bell
After getting a puncture, the RAC recovered my vehicle, causing it further damage! They offered me a courtesy car for 2.5 of the 13 days its been unuseable. They refuse to offer more and told me i should be greatful I got that because its not what they normally do. They "lost" my mechanics report twice despite me having an email confirmation it was received. They still havent given my vehicle repairs the green light. I have a definitive report froma mechanic stating the damage was caused by them, but they wont accept it until their recovery agent admits it was their fault. Congratulations RAC on acting unlawfully while also managing to seriously disappoint a customer, leaving them hundreds of pounds out of pocket.
Like · · 5 November at 13:56
RAC
HI Ben. I am sorry for any dissatisfaction you may feel with the way we handled your concerns. However, I understand my colleague has now reached a resolution with you.
- Monday at 16:40 · Like
Ben Bell
Not really, no. After 3 weeks, the RAC are finally repairing MOST of the damage they caused.. leaving me to pay for the rest of the repairs myself. I've lost a days wages through broken RAC promises which the RAC refuses to pay for, I'm down £60 in phonecalls and nearly £50 in charges from the courtesy car which i was not informed of beforehand despite the hire car telling me (afterwards) that you had to do so.. by law!
- 3 hours ago · Like · 1
Ben Bell
After getting a puncture, the RAC recovered my vehicle, causing it further damage! They offered me a courtesy car for 2.5 of the 13 days its been unuseable. They refuse to offer more and told me i should be greatful I got that because its not what they normally do. They "lost" my mechanics report twice despite me having an email confirmation it was received. They still havent given my vehicle repairs the green light. I have a definitive report froma mechanic stating the damage was caused by them, but they wont accept it until their recovery agent admits it was their fault. Congratulations RAC on acting unlawfully while also managing to seriously disappoint a customer, leaving them hundreds of pounds out of pocket.
Like · · 5 November at 13:56
RAC
HI Ben. I am sorry for any dissatisfaction you may feel with the way we handled your concerns. However, I understand my colleague has now reached a resolution with you.
- Monday at 16:40 · Like
Ben Bell
Not really, no. After 3 weeks, the RAC are finally repairing MOST of the damage they caused.. leaving me to pay for the rest of the repairs myself. I've lost a days wages through broken RAC promises which the RAC refuses to pay for, I'm down £60 in phonecalls and nearly £50 in charges from the courtesy car which i was not informed of beforehand despite the hire car telling me (afterwards) that you had to do so.. by law!
- 3 hours ago · Like · 1