Dirty RAC!

[Grahamm]

I'd also chuck in that you consider them to be in breach of the "Supply of Goods and Services Act 1982" which, according to Which Magazine: "Requires the trader to use reasonable care and skill and says that any materials or goods must be of satisfactory quality, fit for purpose and as described. It also says that, unless a specific date is agreed for a service to be provided, it must be carried out within a reasonable time."

Note that *your* contract is with the RAC, not the recovery agent. *They* may have a contract with him, but that's not your problem.