05-11-12, 03:16 PM
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Well here is their last response to the overcharging at the NEC.
Thank you for your subsequent emails.
Your further comments regarding the car park price at The NEC have been noted, and I am sorry that you are disappointed.
In response to your further question, at certain events at The NEC venue, the parking fee is not charged directly to the visitor. This depends on the type of contract that the particular exhibition organiser has with the venue. The show ticket prices are set by individual organisers, and the ticket money goes directly to the organisers who hire the halls from the venue. If parking is offered at no charge to the visitor, this is at the request of the show organiser, and the venue charges the organiser for parking. Similarly, show guides and programmes are supplied by the organiser of a particular event. I hope that this clarifies this for you.
This is just the first phase of our parking strategy – we are looking to enhance the offering in phase 2. Please be assured that your comments will also be included in our monthly visitor feedback report which is circulated across the business.
Thank you for contacting us.
Kind regards
Sharon Coles
Senior Customer Support Advisor
Sales and Customer Support
The NEC
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Well here is their last response to the overcharging at the NEC.
Thank you for your subsequent emails.
Your further comments regarding the car park price at The NEC have been noted, and I am sorry that you are disappointed.
In response to your further question, at certain events at The NEC venue, the parking fee is not charged directly to the visitor. This depends on the type of contract that the particular exhibition organiser has with the venue. The show ticket prices are set by individual organisers, and the ticket money goes directly to the organisers who hire the halls from the venue. If parking is offered at no charge to the visitor, this is at the request of the show organiser, and the venue charges the organiser for parking. Similarly, show guides and programmes are supplied by the organiser of a particular event. I hope that this clarifies this for you.
This is just the first phase of our parking strategy – we are looking to enhance the offering in phase 2. Please be assured that your comments will also be included in our monthly visitor feedback report which is circulated across the business.
Thank you for contacting us.
Kind regards
Sharon Coles
Senior Customer Support Advisor
Sales and Customer Support
The NEC
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