31-10-12, 02:02 PM
Another reply, this times from the NEC .
Dear Ray
Thank you for your feedback regarding the price of car parking at The NEC which has been forwarded to us at the venue to respond to you direct. I am sorry that you feel the car parking charges are too high. We have undertaken regular checks to make sure our car parking charges compare favourably with other similar venues.
This is the first price rise we have instigated in five years – with the customer experience always at the forefront of our minds; we conducted a survey to make sure we exceed our customers’ expectations. To improve the customer experience, we have completed some improvement works over the summer which includes investing in new pedestrian signage from the car parks to the venue and upgraded buses offering our visitors modern and environmentally friendly vehicles which will carry more passengers. We believe that the £10 we are charging (£9 in advance for the Motorcycle Show) provides good value for all day parking at a site with such excellent connectivity.
We acknowledge that it is difficult for visitors to accept price rises, especially during these difficult economic times, but as a venue we need to keep investing to ensure we offer our customers the best experience they can possibly have when they visit us. We are also keen to offer customers more choice – Express Parking is now available and visitors will be able to choose the new pre-booked option or choose from the thousands of standard parking spaces provided on site. You are always guaranteed a space at The NEC due to the flexibility we can offer as a venue.
Please be assured that your feedback will be included in our monthly visitor feedback report, which is circulated across the business, in order for your feelings on this matter to be heard.
Thank you for contacting us.
Kind regards
Lynne Bovill
Customer Support Advisor
Sales and Customer Support
The NEC Group
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I have replied;
With Septikangels Quote...
Hello Lynne.
Thank you for your reply.
But your response does not make sense.
The caravan show last Tuesday which is massive and entry was £5, with free programme AND free parking in[color=rgb(116, 94, 97)] the ticket price.[/color]What makes the NEC think that bikers can afford this rip off!!
Looks like 4 more people here will not be attending.
Please explain how you can justify these charges?
Ray
Dear Ray
Thank you for your feedback regarding the price of car parking at The NEC which has been forwarded to us at the venue to respond to you direct. I am sorry that you feel the car parking charges are too high. We have undertaken regular checks to make sure our car parking charges compare favourably with other similar venues.
This is the first price rise we have instigated in five years – with the customer experience always at the forefront of our minds; we conducted a survey to make sure we exceed our customers’ expectations. To improve the customer experience, we have completed some improvement works over the summer which includes investing in new pedestrian signage from the car parks to the venue and upgraded buses offering our visitors modern and environmentally friendly vehicles which will carry more passengers. We believe that the £10 we are charging (£9 in advance for the Motorcycle Show) provides good value for all day parking at a site with such excellent connectivity.
We acknowledge that it is difficult for visitors to accept price rises, especially during these difficult economic times, but as a venue we need to keep investing to ensure we offer our customers the best experience they can possibly have when they visit us. We are also keen to offer customers more choice – Express Parking is now available and visitors will be able to choose the new pre-booked option or choose from the thousands of standard parking spaces provided on site. You are always guaranteed a space at The NEC due to the flexibility we can offer as a venue.
Please be assured that your feedback will be included in our monthly visitor feedback report, which is circulated across the business, in order for your feelings on this matter to be heard.
Thank you for contacting us.
Kind regards
Lynne Bovill
Customer Support Advisor
Sales and Customer Support
The NEC Group
--------------------------------------------------------
I have replied;
With Septikangels Quote...
Hello Lynne.
Thank you for your reply.
But your response does not make sense.
The caravan show last Tuesday which is massive and entry was £5, with free programme AND free parking in[color=rgb(116, 94, 97)] the ticket price.[/color]What makes the NEC think that bikers can afford this rip off!!
Looks like 4 more people here will not be attending.
Please explain how you can justify these charges?
Ray