24-10-12, 04:01 PM
The RAC are a pain to deal with, they are trying to fob you off.
Firstly, put your complaint to them in writing, post it by recorded delivery. Give them a reasonable time frame to respond ie 7 days from receipt of letter. Send it to a responsible named person, find out the name of the director of customer services and send it to him/her......shit always travels downhill.
List all of the damaged parts and the cost to replace (plus labour) and include it in the body of your letter
Also add in the cost of a hire car to enable you to get to work as clearly your bike is unrideable due to their negligence.
Ask them for the insurance details of their third party garage so that you can speak with their insurer as well advising them of your situation.
Tell them that if they fail to communicate you will go to small claims court (County Court) and sue them for the damages.
You will also be contacting MCN, Bike, Ride etc highlighting their dirty tricks so that the other 1 million motorcycle license hholders are aware of the shabby way in which you have been treated.
Responsibility of the RAC or its Agents:
The RAC has a general duty of care to look after your vehicle while it is in its possession. If the bike is damaged due to staff negligence ( the way in which it was secured on the recovery vehicle ,it will be the RAC's responsibility, they appointed the 3rd party.
I suggest you also contact Citizens Advice.
The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Visit www.adviceguide.org.uk or call the Citizens Advice consumer helpline on 08454 04 05 06.
Good luck
Firstly, put your complaint to them in writing, post it by recorded delivery. Give them a reasonable time frame to respond ie 7 days from receipt of letter. Send it to a responsible named person, find out the name of the director of customer services and send it to him/her......shit always travels downhill.
List all of the damaged parts and the cost to replace (plus labour) and include it in the body of your letter
Also add in the cost of a hire car to enable you to get to work as clearly your bike is unrideable due to their negligence.
Ask them for the insurance details of their third party garage so that you can speak with their insurer as well advising them of your situation.
Tell them that if they fail to communicate you will go to small claims court (County Court) and sue them for the damages.
You will also be contacting MCN, Bike, Ride etc highlighting their dirty tricks so that the other 1 million motorcycle license hholders are aware of the shabby way in which you have been treated.
Responsibility of the RAC or its Agents:
The RAC has a general duty of care to look after your vehicle while it is in its possession. If the bike is damaged due to staff negligence ( the way in which it was secured on the recovery vehicle ,it will be the RAC's responsibility, they appointed the 3rd party.
I suggest you also contact Citizens Advice.
The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Visit www.adviceguide.org.uk or call the Citizens Advice consumer helpline on 08454 04 05 06.
Good luck