07-09-12, 02:53 PM
(07-09-12, 01:15 PM)snapper link Wrote: wow they turffed you out of your room while you were out ! ffsWell, when we first checked in we didn't have much time to get ourselves sorted out and over to the concert venue and there was a long queue at check in. When we got to our room it hadn't been made up from the previous guests (plus one bedside cabinet was hanging off the wall). So we went back down to reception and waited in line again. I think their computer was down, which wasn't helping. So they allocated us to a new room. We got into the room, dropped off our bag, took out our soapbag and put it in the bathroom and headed off to the Who concert.
Did they give you a good reason ?
It would seem that while we were out they made up the room we'd originally been allocated to and moved our soapbag into it (completely missing the blue and yellow holdall that had most of our stuff in it). Then they gave the room we'd been moved to to new guests, deactivating our key cards in the process. So when we got back from the Who concert, fairly late, we innocently went to the room we'd left to go to the concert to hear the TV and find that our key card didn't work.
We did get our money back and I even insisted on getting the car parking charge back, but as you'd expect we've not stayed there since.