08-05-12, 04:47 PM
I've been meaning to mention this for a while. I noticed a hole in my Motad stainless downpipes after about 6 months use so contacted Motad. The first guy I spoke to wanted the old pipes back for repair, which I thought was reasonable, but he went on holiday. The person who took over sent me out a new set without getting the old ones back, so I could stay on the road, and arranged for the old set to be collected at a time convenient for me. They even supplied replacement gaskets.
I was taken aback by how quickly and professionally they resolved it, it was all sorted in about 2 weeks and I didn't even have to chase them up or argue my case.
Very refreshing and will definitely use them in the future
I was taken aback by how quickly and professionally they resolved it, it was all sorted in about 2 weeks and I didn't even have to chase them up or argue my case.
Very refreshing and will definitely use them in the future
thou shalt not kick