03-05-12, 01:19 PM
I appreciate your frustration and disappointment, Jon. Noneone likes to be left feeling let down by a company they trusted in the past. However, I will stake my own hat on it not being deliberate in any way or the result - as someone else suggested here - of K-tech growing too big for their own boots as a result of their race success, thereby becoming indifferent to the bread and butter side of their business.
K-tech have worked very hard for a decade and more to build a world-wide reputation as leaders in track and road suspension. Their race-led success at WSB, WSS and UK national level is what brings the buying public like you and me to their door. The road and track side of their business provides the financial underpinning for the high-end race endeavours.
A straightforward service on a pair of very simple forks like the Gen 1's probably takes a technician less than 90 minutes. I find it incomprehensible that they would deliberately fail to do that work properly and risk a toxic thread like this appearing via a Google search. Check the tenor of some of the posts above and think how that might influence a potential K-tech customer's perspective and choice. One skipped or poorly done service could cost them considerably more in lost trade and tarnished reputation.
It simply doesn't add up, does it?
K-tech have worked very hard for a decade and more to build a world-wide reputation as leaders in track and road suspension. Their race-led success at WSB, WSS and UK national level is what brings the buying public like you and me to their door. The road and track side of their business provides the financial underpinning for the high-end race endeavours.
A straightforward service on a pair of very simple forks like the Gen 1's probably takes a technician less than 90 minutes. I find it incomprehensible that they would deliberately fail to do that work properly and risk a toxic thread like this appearing via a Google search. Check the tenor of some of the posts above and think how that might influence a potential K-tech customer's perspective and choice. One skipped or poorly done service could cost them considerably more in lost trade and tarnished reputation.
It simply doesn't add up, does it?