25-04-12, 07:25 AM
when Falcon originally set up the relationship with K tech , few of us had ever heard of them. A few like myself went ahead and got their suspension upgraded back in 03/ 04...and the results were dramatic and very satisfying- it was a great product , great service and reasonable price..... Now KT are big in BSB. Motogp etc...we is small spuds right now no matter what we may think. I intend to give them the pitternator team talk next monday ...I doubt if it will bother them, but I will have my say. Success is all about customer satisfaction, doing what is right for your customer....If I am not 100% satisfied I wont be doing anymore PR for them...and if repeated ... poor service soon snowballs into a poor reputation...and business depends on reputation .... ..If KT gets dropped by racing teams ( as can and does happen) they do still need a good solid reputation on the domestic market .One or two shitty letters to mags soon creates negative vibes in the bike world!
My biggest concern is keeping the bike on the road...after all, my forks and shock are a K tech product...if they are f**ked, its very expensive to get replacements.The shock is totally u/s at the moment ( luckily I have a spare).....You dont see forks up on ebay very often, and then they will need work/ upgrade no doubt.So its got to be sorted.Plus the time cost of stripping the bike down twice and fuel costs of dropping off and picking up.TBH at this stage I am so p*ssed off I may just change the bike...I aint got the time for all this rigmarole, it actually costs me so much in lost work and private time, its possibly cheaper for me to just buy another bike...plus I now have lost confidence in the KT product . What happens to my big trip in July for example if the shock fails again either on or just before it ??
I also was thinking of getting KT to upgrade my speed triple as well..over £800 of work which they now have lost...in fact this episode may well just make me buy a new bike instead of keeping the old one and doing it up...its easy to see just in my case how a firm can go from hero to zero almost in an instant....this is why small spuds do in fact count !
My biggest concern is keeping the bike on the road...after all, my forks and shock are a K tech product...if they are f**ked, its very expensive to get replacements.The shock is totally u/s at the moment ( luckily I have a spare).....You dont see forks up on ebay very often, and then they will need work/ upgrade no doubt.So its got to be sorted.Plus the time cost of stripping the bike down twice and fuel costs of dropping off and picking up.TBH at this stage I am so p*ssed off I may just change the bike...I aint got the time for all this rigmarole, it actually costs me so much in lost work and private time, its possibly cheaper for me to just buy another bike...plus I now have lost confidence in the KT product . What happens to my big trip in July for example if the shock fails again either on or just before it ??
I also was thinking of getting KT to upgrade my speed triple as well..over £800 of work which they now have lost...in fact this episode may well just make me buy a new bike instead of keeping the old one and doing it up...its easy to see just in my case how a firm can go from hero to zero almost in an instant....this is why small spuds do in fact count !