23-04-12, 06:52 PM
Sadly even a brand new fitted seal "can" fail in no time at all.
I know when i had the problem with my Nitron rear shock (they changed the design of circlip and fitted the old type by mistake so it failed in less than 20 miles) they were ever so sorry and invited me to the workshop to speak to the guy that made the mistake. they also put all the items damaged by the mistake right and upgraded my shock to top spec free.
Shit happens but its how that is put right that realy makes a company stand out.
although the otherway of looking at it is a stand out company should be the one where shit dosent happen in the first place
Hope Ktec sort you out well. the amount of work we send thier way may be small in the grand design but its still a chunk. would be ashame to ruin such a good view of them by not treating you well when a problem happens.
I know when i had the problem with my Nitron rear shock (they changed the design of circlip and fitted the old type by mistake so it failed in less than 20 miles) they were ever so sorry and invited me to the workshop to speak to the guy that made the mistake. they also put all the items damaged by the mistake right and upgraded my shock to top spec free.
Shit happens but its how that is put right that realy makes a company stand out.
although the otherway of looking at it is a stand out company should be the one where shit dosent happen in the first place
Hope Ktec sort you out well. the amount of work we send thier way may be small in the grand design but its still a chunk. would be ashame to ruin such a good view of them by not treating you well when a problem happens.
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