Role play help

[Robbie8666]

wait until they have finished their 1st rant and suggest that as they are clearly upset by the situation maybe a cup of tea and then you can think clearly of how to assist them. then get them to sit down nearly opposite you. that way you can maintain a bit of distance. when you come back with the bre you can say, i've been thinking of what you just said and i suggest .... what do you think or I been thinking what would you do if you were in my position?