05-03-12, 12:03 AM
The unlocking procedure is slightly different on an iPhone compared to other phones.
First question: What network was it originally on?
Second question: If it has been unlocked by the network, has it been re-activated by connecting to iTunes?
Third question: Has he tried a full rest? Press and hold both the home and lock buttons until the Apple logo appears (ignore the 'slide to turn off' prompt).
HTH
First question: What network was it originally on?
Second question: If it has been unlocked by the network, has it been re-activated by connecting to iTunes?
Third question: Has he tried a full rest? Press and hold both the home and lock buttons until the Apple logo appears (ignore the 'slide to turn off' prompt).
HTH