21-01-12, 10:24 PM
If complains are not resolved, then I would contact Consumer Direct and give the a spank. To cancel the DD wouldn't be a wise move, as somebody said debt collectors and credit history...
http://www.direct.gov.uk/en/Dl1/Director.../DG_195948
http://www.direct.gov.uk/en/Dl1/Director.../DG_195948