24-12-11, 07:03 PM
From the original board:
We’d like to thank the members of this forum that have brought this case to the attention of the senior management of Hastings Direct. Some of your fellow members have raised this issue directly with the CEO of Hastings. Whilst we can’t comment on the specifics of this case, we can acknowledge that our handling of this matter has fallen well below the standard we expect, and normally deliver, for our customers. We continue to review all our processes, and the failure in this case will lead to a change in part of our claims handling service. For privacy reasons we cannot provide further information or updates about the case in question, but would like to apologise for any inconvenience or upset caused.
____________________
Lisa Finlay
Customer Experience Team
We’d like to thank the members of this forum that have brought this case to the attention of the senior management of Hastings Direct. Some of your fellow members have raised this issue directly with the CEO of Hastings. Whilst we can’t comment on the specifics of this case, we can acknowledge that our handling of this matter has fallen well below the standard we expect, and normally deliver, for our customers. We continue to review all our processes, and the failure in this case will lead to a change in part of our claims handling service. For privacy reasons we cannot provide further information or updates about the case in question, but would like to apologise for any inconvenience or upset caused.
____________________
Lisa Finlay
Customer Experience Team
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