08-11-11, 08:27 PM
It's a scam, unfortunately because the call centre is based in India they are not bound by EU rules so getting any kind of refund through the company concerned is not going to be likely. If your mum paid by credit card she should contact her credit card company ASAP and tell them the situation they might be able to sort something out, if she paid by debit card she should contact her bank and ask them to stop payment if possible but she's probably got more of a job on her hands.