travelodge ! just the facts mam !

[Janet]

They used to be alright once, but have gone seriously downhill in recent years. The one in central Bristol once changed our room on us while we were out at a concert. We came back to our room late to hear the TV coming from the room and found that our key card no longer worked. We went to reception and were calmly told that we'd been moved. However, they'd left our main bag in the first room and the new guests denied that there was somebody else's bag in the room. I was really upset as, in addition to some valuable things like an iPod, I had a personalised (it was decorated rather than just signed) book by Robert Rankin in the bag. Eventually we got it back the next morning, after a detailed description of the bag and contents made the Travelodge staff realise that they'd seen the bag in the room, despite the other guests' denial. When we got it back it clearly hadn't been rifled and everything was still in it.

The one on the North Circular just along from the Ace Cafe  (I think it's called Wembley) is really awful too. It used to be a Holiday Inn Express and used to be pretty good, but after it changed to a Travelodge it got steadily worse.

If you want some light entertainment check out either of these two on Trip Advisor. They're so bad it's almost funny ... unless you have to stay at one.

[snapper]

wow they turffed you out of your room while you were out ! ffs

Did they give you a good reason ?

[Janet]

wow they turffed you out of your room while you were out ! ffs

Did they give you a good reason ?

Well, when we first checked in we didn't have much time to get ourselves sorted out and over to the concert venue and there was a long queue at check in. When we got to our room it hadn't been made up from the previous guests (plus one bedside cabinet was hanging off the wall). So we went back down to reception and waited in line again. I think their computer was down, which wasn't helping. So they allocated us to a new room. We got into the room, dropped off our bag, took out our soapbag and put it in the bathroom and headed off to the Who concert.

It would seem that while we were out they made up the room we'd originally been allocated to and moved our soapbag into it (completely missing the blue and yellow holdall that had most of our stuff in it). Then they gave the room we'd been moved to to new guests, deactivating our key cards in the process. So when we got back from the Who concert, fairly late, we innocently went to the room we'd left to go to the concert to hear the TV and find that our key card didn't work.

We did get our money back and I even insisted on getting the car parking charge back, but as you'd expect we've not stayed there since.