Everyone should know about Hastings Direct

[Grahamm]

One interesting point though - how did Hastings know (a) that the bike had been involved in and RTA and (b) where to collect it from?  Someone has obviously informed them.

Yes, probably someone who works for the Plod, which is the same reason why (up until recently) having an accident resulted in you promptly getting "Have you had an accident? You could claim compentation" junk texts/ phone calls/ e-mails etc

[martynR]

Difficult to comment without the full story but, taking the story at face value, the guys approach was wrong from the outset.  If the bike had been removed without his instuction or consent then Hastings or their agents were guilty of theft.  I would also argue that the manner in which the bike was transported constitues vandalism and both of these offences should have been reported to the Police.  Rather than deal with their claims department the bikes' owner should have sued them for return of the machine and had the police bring charges for the offences commited. 
One interesting point though - how did Hastings know (a) that the bike had been involved in and RTA and (b) where to collect it from?  Someone has obviously informed them.   

Good point about the theft, that it was taken away without owners permission. I had my car being towed to the garage where it was inspected if it could be fixed and then I phoned the garage to be told that my car was taken by insurance some 120 miles away. Then they sent a letter with the cheque and if I don't reply with in 10 days it will be automatically accepted. Foccing Elephant...

[Sunny Intervals]

I not sure about the theft of the bike possibility.

Many many years ago, I had a car stolen and trashed, the Police had the car removed from the scene (safety of the highway and such ) and taken to the Police approved recovery yard.

These recovery guys are in it for the profit.
My car was not released to me until I paid for the uplift of the vehicle and the subsequent storage charges.

I was supposed to summit their invoice to my insurance to re coup the cash.
After a call to my insurance company I didn't bother as it would have counted has a claim and screwed up my no claims.

I'm sure Hastings would make some statement about vehicle uplift and storage charges, and how they were somehow saving their client from the unnecessary exposure to such charges in some such legalise jargon

[Hamos]

One interesting point though - how did Hastings know (a) that the bike had been involved in and RTA and (b) where to collect it from?  Someone has obviously informed them.   

From the description of the RTA the rider hit an oncoming van so there would likely be a 3rd party claim placed by the driver of the van against the rider for any damage caused to his van.

[locksmith]

So presumably, Hastings are obliged to act on the claim from the third party then and try to get things sorted.

Obviously a comedy of errors has occured, the first being Hastings ignoring the fact the poor guy was in a coma, but him saying I never made a claim isn't going to get the vehicle(s) he damaged repaired.

Add to that he told the insurers that he had accessories fitted that he had previous declined to inform them about and it all adds to the mix I'd have thought.

How is he by the way, I hope he made a full recovery.

[Gingernutz]

Typical my insurance is up and they are cheapest by miles. Plus they came through on compare the market so I get a free toy
£68 insurance + free toy which I can get £30 on ebay for = Fully comp insurance for £38 what to do what to do...............

[locksmith]

Trouble is when you get little Sergie you can't bring yourself to sell him :lol

[Fazerjon]

Difficult to comment without the full story but, taking the story at face value, the guys approach was wrong from the outset.  If the bike had been removed without his instuction or consent then Hastings or their agents were guilty of theft.  I would also argue that the manner in which the bike was transported constitues vandalism and both of these offences should have been reported to the Police.  Rather than deal with their claims department the bikes' owner should have sued them for return of the machine and had the police bring charges for the offences commited. 
One interesting point though - how did Hastings know (a) that the bike had been involved in and RTA and (b) where to collect it from?  Someone has obviously informed them.   

Maybe the guy in the Luton who got hit?

[Fazerjon]

B**locks, I've just taken out a policy with Hastings Direct too.  :eek