Difficult to comment without the full story but, taking the story at face value, the guys approach was wrong from the outset. If the bike had been removed without his instuction or consent then Hastings or their agents were guilty of theft. I would also argue that the manner in which the bike was transported constitues vandalism and both of these offences should have been reported to the Police. Rather than deal with their claims department the bikes' owner should have sued them for return of the machine and had the police bring charges for the offences commited. One interesting point though - how did Hastings know (a) that the bike had been involved in and RTA and (b) where to collect it from? Someone has obviously informed them.
Topic: Everyone should know about Hastings Direct (Read 14964 times)
