what a foccing con

[Grahamm]

Oh and in case anyone didn't know you now have 14 calendar days to return any mail order item as not required 

When did that become a rule? Is that a legal right?

Yes, see the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

[fazersharp]

What you say is quite true but do you advertise your goods or services at a certain price then when people wish to buy them tell them there is an additional cost to pay which is not included in the price? The so called handling charges are tacked on at the very end of the transaction when they should be shown clearly at the beginning, this is why so many people get annoyed about them.
[/quote]

Exactly I dont mind paying anything so long as its included IN the ticket price and not added when I come to pay

[HarryHornby]

Totally agree, Fazersharp, I wouldn't even mind £20 a ticket and maybe £1 postage, it's the whole (Oh by the way.....it's an additional £7, just as you have finished typing in all your details and are about to check out).  And let's face it, £7 to print tickets (pennies) post (£2 at most) is a rip off.


I'm going to buy my tickets direct from Moto GP and not from Silverstone.  It's in Euros but the conversion works out £2 cheaper.


Does anyone know how paying in Euros on my debit card works?  Do I get charged commission, or is that another kettle of fish???  LOL

[slimwilly]

I think you have been burying your head in the sand




I have just followed a link showing a holiday cabin for £289 for a week ,,now get £50 discount,,,,umm sounds good,


press the book now,,,follow the other add ons,,do you want £9.00 insurance,,===no


then bottom line  PLUS £27.00 standard booking fee


surprised ==yes,,,,then thinking,,====NO,,,it is normal for these bottom line add ons,,we are just slow to remember them.




But £27.00 booking fee,,,,on their own site ,,,it would sure be nice to see this all added in the advertised price,,but you know,thats how its done.

[midden]

Nicely put BBB. We do pay a door entry fee its just shop are sneeky and hide it in the price of goods.
To be fair though, supermarkets don't charge me for nappies even though I don't have kids.

I have my own small company and add margins to all products and services. Companies unfortunately have costs and overheads to pay to distributors, salaries, electricity, rent, rates, gas, phone bills, car costs, petrol, furniture, stationary, IT equipment etc even the general upkeep of doors....the list goes on....and even the effin taxman takes 20% of the profit....all of which have to be paid for out of these profits.....so all goods and services have a "cost of sale".....If I buy something at £100 and sell it for £120 the gross margin is £20, the net margin may only £5 or in many cases even less.

We are not being sneaky by hiding what has to be paid in the background, or have to justify it either. It is up to the customer to decide "is this value for money", if not they buy it else where or not at all......it is entirely their choice, that's why I gat a bit annoyed by people who moan about the price they have paid....after all you have entered into a contract, business or consumer agreement when you hand your cash over.....and that was your sole decision to do so.

Have you looked at the stats of companies that go out of businesses each year.....hundreds if not thousands of them....with a high percentage of them with unpaid bills or not delivered goods that customers have paid for.....then I would have the right to moan about a non existing handling charge.

We are a nation of shopkeepers anyway.

'Sneaky' was put in as light humour not to be taken seriously 
That said, sneaky can be taken as a serious description of supermarket practices these days, having three different prices for the same product but in different packaging and changing the price info for comparable products (or differently packed same products) ie one price per kg others per 10g  or per unit all designed to confuse the customer.

[hightower]

I've just ordered some Paolo tickets for the wife - before even selecting seats it had advertised as:


Total cost (Ticket face value)
£38.50 (£35)


That's the way it should be done. As I said, people have to get paid - I'd just prefer if they were upfront about it before you get to the final page before checking out.

[Doddsie]

If anyone IS going to Silverstone this weekend be warned, 2 mobile speed cameras on the A43 between M1 J15A and Towcester. Also ANPR van on the slip road to the circuit.

[maddog04]

just looked at booking 2 tickets for the WHO
cheapest 60, dearest 70
got to checkout and there's another £16 add ons.....charging fees/handling costs etc
I rang the office and girl said if cash deal at the venue then no charges
 even if I went to the venue with my card they will charge me even if I put my card in the machine
foc em
 
next thing the posties will be charging to put letters through the letterbox as a handling fee.........rise up and fight the bastards or bow down and pay the bastards ......the choice is ours