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+--- Thread: oxford heated grips help (/showthread.php?tid=60498)
oxford heated grips help - bikerboys - 02-10-12
Hi all got some oxford heated grips off ebay 10 months ago they have been brill but one of the heated grips has packed up :'( now i see that they come with two year warranty there do I send them to I have looked all over on the net and can not find any where it was a privet seller selling them I can prove it bort them and when I bort them I do rem filling in the warranty card and sending it off if any one can give me a some help please dose any one know how long it will talke to get them fixed or replaced plaese thanks
Re: oxford heated grips help - MadDogMcQ - 02-10-12
They're notoriously finnicky about this sort of thing. IF you sent of the warranty card WITHOUT proof of purchase, you would have received a rejection letter from Oxford, so I'm guessing you didn't actually send it off in the first place.
Luckily, replacements are available, so just drop them a line and get a price. You could get lucky with a warranty plea, but I wouldn't hold my breath.
Tom.
Re: oxford heated grips help - bikerboys - 03-10-12
(02-10-12, 11:00 PM)MadDogMcQ link Wrote: They're notoriously finnicky about this sort of thing. IF you sent of the warranty card WITHOUT proof of purchase, you would have received a rejection letter from Oxford, so I'm guessing you didn't actually send it off in the first place.
Luckily, replacements are available, so just drop them a line and get a price. You could get lucky with a warranty plea, but I wouldn't hold my breath.
Tom.
I know i did send it off anyway can any one tell me where i need to send them back to please and any one done the same sending them back .
Re: oxford heated grips help - MadDogMcQ - 04-10-12
Just email customerservices@oxprod.com and explain the problem. They will then explain what you need to do. If you're seeking a replacement under warranty, they'll probably email you a "Returns Number" and provide you with an address.