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+--- Thread: Bike Insurance Cancelled! (/showthread.php?tid=78417)
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Re: Bike Insurance Cancelled! - Dudeofrude - 05-02-18
(05-02-18, 09:11 PM)Grayo link Wrote: [quote author=VNA link=topic=22873.msg275128#msg275128 date=1517857764]Bikesure has been slated on another forum for its' poor customer service. "Barry From Bikesure" has even registered as a member on that forum to tout for business but his customer service skills are zero too. I wouldn't touch Bikesure with a shitty stick.
Just switched to Bikesure (wish I hadn’t).
[/quote]
I've used bikesure for years now but admittedly I've never had to deal with them other than to renew.
Who do you guys use these days? Are there any favourites or is it just cheapest goes?
Re: Bike Insurance Cancelled! - VNA - 05-02-18
Quote:Bikesure has been slated on another forum for its' poor customer service.
Brilliant!
Bikesure are Adrian Flux, who if I remember correctly have been in the bike insurance business for years, they seemed fine on the phone, nae bother getting a quote.
Which is another thing, there is only a small number of companies in the bike market, but many of them trade under multiple names. Pain in the butt.
I just get a bad feeling they’ll want a engineers report next at my expense cos I got the crap dodgy OE shock sorted.
Re: Bike Insurance Cancelled! - dickturpin - 05-02-18
(05-02-18, 09:57 PM)VNA link Wrote:Quote:Bikesure has been slated on another forum for its' poor customer service.
Brilliant!
Bikesure are Adrian Flux, who if I remember correctly have been in the bike insurance business for years, they seemed fine on the phone, nae bother getting a quote.
Which is another thing, there is only a small number of companies in the bike market, but many of them trade under multiple names. Pain in the butt.
I just get a bad feeling they’ll want a engineers report next at my expense cos I got the crap dodgy OE shock sorted.
Give them a call and ask them what they think about Brexit...
Sorry... I'll get my coat!
Re: Bike Insurance Cancelled! - mtread - 06-02-18
Quote: Give them a call and ask them what they think about Brexit...Well what they will think is that you will no longer be automatically covered for European trips, and you will have to pay extra for a 'green card'........ for starters
Re: Bike Insurance Cancelled! - YamFazFan - 06-02-18
(05-02-18, 08:09 PM)VNA link Wrote: Bloody insurance.
Just switched to Bikesure (wish I hadn’t). When they sent me the documents they originally asked for a license check code and proof of no claims all within 14 days. No problem I sent them proof of no claims, and printed out full details of my license from DVLA plus the check code.
I also when taking out the quote, as you are advised to do, listed all accessorises and modifications. So I listed my top box and panniers, scottoiler, heated grips, screen, CE marked aftermarket silencer, and my K-Tech shock upgrade. They only listed some of the items I mentioned on the docs, so I wrote to them and listed the missing items and sent them a copy of the K-Tech receipt.
They now tell me they made a mistake, they now want a copy of my photo driving license and a modified vehicle report.
So I e-mail them and point out they already have a full print out of my license details, that my bike is not ‘modified’. It has accessories and my knackered OE shock has been overhauled and upgraded.
They send me a further three e-mail in one day. One of them thanks me for the check code but again says they need a copy of my license, though as an alternative I send them a full print out of my license. So, they are now threatening to cancel my insurance in seven days unless I provide them with the information I have already provided them with. And two of the e-mail are still requesting a modified vehicle report.
Sent them another e-mail, and attached my license details and the K-Tech receipt. Of course, customer service is only open while I am working, but will try if poss to speak to them on the phone tomorrow.
Never had this crap before. And if they had mentioned modified vehicle reports when I requested the quote I would have said no thanks and gone elsewhere.
Aaaaaaaaaaaaaaaaagh!
How often do you get genuine OE exhausts & shock absorbers when you take a car into one of the high street fast-fitting garages?.
Virtually every car over a certain age would require a modified vehicle report if you're insurers are correct!.
Re: Bike Insurance Cancelled! - fazersharp - 06-02-18
As I said earlier I was with them for years and they were a small independent brokers and the lowest easiest quote until they were brought out by someone and the renewal price went up by £100 -so I am now with bennetts for the second year.
Re: Bike Insurance Cancelled! - steve 10562cc - 06-02-18
Looks like I'll be heading to Bennetts. been with SWINTON for about 10 years 2 cars my bike caravan and house insurance always been there or there abouts to make it not worthwhile swapping. Put my car insur up about £300 so lost that put my Mrs car insurance up about the same so lost that house insurance went up by about £70 went else where, caravan else where now after price rise. So expecting them to try to screw me with another steep rise when the bike needs renewing. When I asked about there huge rises and said I'm going else where the answer was from the person on the other end of the phone Your not the only one
Re: Bike Insurance Cancelled! - fazersharp - 06-02-18
(06-02-18, 11:29 AM)steve 10562cc link Wrote: Looks like I'll be heading to Bennetts. been with SWINTON for about 10 years 2 cars my bike caravan and house insurance always been there or there abouts to make it not worthwhile swapping. Put my car insur up about £300 so lost that put my Mrs car insurance up about the same so lost that house insurance went up by about £70 went else where, caravan else where now after price rise. So expecting them to try to screw me with another steep rise when the bike needs renewing. When I asked about there huge rises and said I'm going else where the answer was from the person on the other end of the phone Your not the only oneI wonder if its all about reducing the amount of risk on the books per sector because I remember benetts being expensive like they have decided they have enough on the books and now they are looking to add new customers - untill they have enough and then the price will go up - if you leave then - job done in reducing the risk - if you stay and pay £100 extra then they dont mind either
Re: Bike Insurance Cancelled! - mtread - 06-02-18
I think that's how most of these markets work - insurance, banking, utilities, phones etc. Lower the price to gain share of the market, then increase to slow it down. Fall about laughing at anybody who pays the higher price.
Re: Bike Insurance Cancelled! - VNA - 07-02-18
So I phoned them. They said they still needed the modified motorcycle report. I explained my bike was fitted with various accessories, the shock was serviced and upgraded due to the OE shock being worn. Pointed out I had sent them receipt (from 2008) for the work done. Put on hold. Came back and told me that was OK – no report required.
I explained I had already sent them a current DVLA PDF summary of my license. Despite their own correspondence stating photocopy of license or DVLA summary they continued to insist on a photocopy/scan of my license.
When I got back from work there was another e-mail asking for a copy of my license or a DVLA summary.
So sent them scan of license. Phoned the next day, and they seem happy now.
Hard work.
Meanwhile;
Quote:Well what they will think is that you will no longer be automatically covered for European trips, and you will have to pay extra for a 'green card'........ for starters [img alt=
Precisely mtread, You’ll probably have to pay extra for travel insurance too as the E1-11 may be history. :'(
And I’ve come across a new word to describe BREXIT. I’ve heard it referred to as a disimprovement, ie a reduction from a better to a worse state.
Re: Bike Insurance Cancelled! - stet - 07-02-18
(06-02-18, 11:29 AM)steve 10562cc link Wrote: Looks like I'll be heading to Bennetts. been with SWINTON for about 10 years 2 cars my bike caravan and house insurance always been there or there abouts to make it not worthwhile swapping. Put my car insur up about £300 so lost that put my Mrs car insurance up about the same so lost that house insurance went up by about £70 went else where, caravan else where now after price rise. So expecting them to try to screw me with another steep rise when the bike needs renewing. When I asked about there huge rises and said I'm going else where the answer was from the person on the other end of the phone Your not the only one
We used to get all our insurance through Swintons for years & years but they slowly went down hill. The final nail in the coffin was when they were taken over by Covéa SGAM. To put it bluntly they are just plain incompetent. And god help you if ever have to make a large insurance claim where Swintons are the agent for the insurance company, as we discovered.
Re: Bike Insurance Cancelled! - steve 10562cc - 07-02-18
Have to stick up for SWINTON there had a small shunt in my car nearly 3 years ago my fault gave Swinton the details over the phone didn't do any noticeable damage to my 4x4 but other parties car was repaired and all sorted in the space of a couple of weeks well impressed with the way they handle the claim. Still not going back to them to expensive
Re: Bike Insurance Cancelled! - mtread - 08-02-18
Quote: Precisely mtread, You’ll probably have to pay extra for travel insurance too as the E1-11 may be history.
And of course if you are unlucky enough to have an accident abroad and have to ring your insurance company in the UK (or anyone else for that matter) you'll go back to paying roaming charges.
What did the Romans do for us?