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+--- Thread: Urgent landline help needed please! (/showthread.php?tid=60548)
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Re: Urgent landline help needed please! - Chillum - 08-10-12
If you get trouble with the BT helpdesk, ask them to explain what could be wrong when you are using a known good phone in the test socket and still get these results.
If they say 'I don't know' then you can respond with 'Well how the ****ing hell am I supposed to know then? Your the 'phone' company.
Since they won't be able to answer that they'll send an engineer out.
Re: Urgent landline help needed please! - Tori - 08-10-12
With everything unplugged it rings once and cuts out
Phone company tomorrow! Will keep you updated thanks!
Re: Urgent landline help needed please! - Robbie8666 - 11-10-12
any news on ur little problem?
was it the line?
Re: Urgent landline help needed please! - Tori - 11-10-12
I've not had time to get to ma's and speak to the phone company yet
Job for tomorrow!
Re: Urgent landline help needed please! - Tori - 15-10-12
Finally got somewhere! Phoned southern again telling them the problem. They then text saying the fault is on the line, they don't need access to the house and they can't fix it until the 18th. Useless!! But at least it'll be fixed then hopefully!
Re: Urgent landline help needed please! - locksmith - 15-10-12
Fekkinn useless service. Never heard of Southern. Isn't openreach responsible for the line?
Re: Urgent landline help needed please! - goldfazer - 15-10-12
IIRC you raised the problem some time ago, even though they said it wasn't their problem. Could be outside service level agreement = a few quid for Ma for Xmas sherry
Re: Urgent landline help needed please! - goldfazer - 15-10-12
I think Openreach are the web bods.
Re: Urgent landline help needed please! - BBROWN1664 - 15-10-12
Openreach do all the cabling.
Re: Urgent landline help needed please! - smegfish1 - 15-10-12
Hi mate, i'ts an earth short on the line causing what we telephone engineers call a ring trip. Dissconnect the 2 wires going to terminals A and B in the master socket(main line in) and then ring your number. If it rings correctly you know the fault is internal, if it trips it's the external line.
cheers
Re: Urgent landline help needed please! - Tori - 15-10-12
Ma called me tonight, on her phone!! Apparently a very nice man came and fixed her line. He knocked on the door and said the wire outside had rotted or something, so he's replaced it, free of charge. she gave him a cake she'd just baked and off he went.
I did all the sorting of the problem. I didn't get a cake. Life is so unjust....
;-) Happy though!
Re: Urgent landline help needed please! - Robbie8666 - 16-10-12
what about cakes for all those that gave advice too??
not me I'm on a diet!! :rollin
Re: Urgent landline help needed please! - oldmotherfoccer - 16-10-12
remember to ask them for a refund on rental charges for the days she has had the faulty phone for
Re: Urgent landline help needed please! - Tori - 16-10-12
The phone has been faulty for about a month! I'm not phoning them again, I'm just glad it's fixed
