8.1. EXCEPT FOR the Products that are custom works or made to order products, you will be entitled to cancel your order by written notice to us by following the procedure in clause 10. You do not need to give us any reason for cancelling your order nor will you have to pay any penalty. Products that are custom works or made to order cannot be cancelled or returned. This policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000.
10.1. If you exercise the right to cancel under clause 8.1 or a right to return the Product(s) in accordance with clause 9.4, in order to make the returns procedure as efficient as possible we advise you to follow the following procedure:10.1.1. Please contact our customers services on 0844 248 8185 to obtain a returns authorisation number before sending the Product(s) back;10.1.2. complete the return form provided with the original packing materials for the delivered Product(s);10.1.3. secure the Product(s) and all of the original packing materials, including return form, packing slip, in a plainly wrapped cardboard box (the post office has these available if you do not);10.1.4. clearly print your name and address on the outside of the package in the return area and mail the package to: Busters AccessoriesOld TNT BuildingPhoenix WayGarngochGorseinonSwansea SA4 9WF10.1.5. For your protection, we advise you to insure the package for the full amount of the invoice plus postal or shipping charges. For the avoidance of doubt BA shall not be responsible for items lost or damaged whilst in transit.
Topic: busters (Read 5645 times)
