Please don't shoot the messenger, but they are actually right in what they're trying to say, although that does admittedly sound a bit of a blunt reply to be honest, but also straight to the point as in not bullshitting you at all.
As was told to me at work, most companies generally only give one years warranty, so the fact MotoBatt gives two years is above the norm anyway, and you've had yours even longer than that.
You've obviously been very unlucky with this particular one, but i genuinely wouldn't let that put you off them, as i do believe they are a decent brand, and you are the first person i've ever heard of to have any issues at all from them.
We get all sorts of electrical items at work that can fail from new, but then we also deal with hundreds of items, rather than just the one off in a blue moon.
It could've gone wrong for any number of reasons, and you'll probably never know which one, but as i've said before "shit happens" so just time to look for a replacement battery i s'pose and pass it off as just being unlucky.