Author Topic: MCE - DIRTY LYING F**KERS!!! (Read 9061 times)

Super_Monkey · « **on:** 02 May 2014, 06:38:29 pm »

Just waited 19 minutes to speak to one of these so called professionals about my policy which I paid in full on the 21st of last month, so call handler answers after ridiculous waiting time and asks how he can help, I say "firstly can you explain to me why I have been waiting 19 minutes on an 0844 number?" he then tells me that they are actually closed? So I ask him why is there not a recorded message at the beginning of the call to allow me to hang up and NOT stay on the line thinking someone will pick up? He then changed his mind and say's that they are open but not expecting calls??? WTF????

I then ask why haven't I received my documents after all of this time, he then tries to tell me that they were sent out the day I took the policy out and as a back up they also sent them via email. He asks me to confirm email addy along with home address which I do and yes that's them, so where are the documents then ???? - smells like horseshit to me!! I fucking hate insurance companies with a passion and when shit like this happens that anger goes super sonic, so basically it costs me my time and money to call the Dick Turpins for something that should have been done in the first place with no hassle AND NOT ON MY TIME!!!

Wankers

dickturpin · « **Reply #1 on:** 02 May 2014, 07:24:31 pm »

Steady on with the choice of language there!!!!!

Super_Monkey · « **Reply #2 on:** 02 May 2014, 07:34:33 pm »

Quote from: dickturpin on 02 May 2014, 07:24:31 pm

Steady on with the choice of language there!!!!!

yeah, now I have calmed down a little and vented, sending the www blue in the process, I think I should have breathed a little before hitting the keys

slimwilly · « **Reply #3 on:** 02 May 2014, 07:51:54 pm »

hello ,, can i help you ?

BBROWN1664 · « **Reply #4 on:** 02 May 2014, 07:55:04 pm »

Www.saynoto0870.org works for 084 numbers too.

mickvp · « **Reply #5 on:** 02 May 2014, 08:00:26 pm »

I took out a policy with MCE about 3 weeks ago and have also yet to receive my documents in (I did receive the email with them in though).

Ive not had posted documents for the last 2-3 insurance policies Ive had, so have just accepted the email as the norm.. trying to save the rainforest and all that jazz I think.

tex · « **Reply #6 on:** 02 May 2014, 08:01:12 pm »

if it was the other way round, and they were waiting for your docs, ie proof of no claims, they would charge you £25 fee.

Dead Eye · « **Reply #7 on:** 03 May 2014, 12:40:29 am »

Not always the case BUT

Its not always entirely the fault of the company, but more rather the fecking retards they hire for customer support.

At least once a week (usually more often) I have to correct the ridiculous crap that one of the support staff has told a customer because they didn't do their job properly and investigate. I'm so glad my position isn't customer facing...

Had an issue recently where the customer had an issue paying for their policy - fair enough, shit happens sometimes. Support Staff tell them that they have paid for their policy and proceed to contact the "IT" guys to sort out what's going on... which naturally got forwarded on to me. Turns out the customer has NOT paid for their policy and hence why it hasn't been issued to them. Wasn't even our fault either (too much detail to explain)... and now its likely that the customer has a bad opinion...

bri h · « **Reply #8 on:** 03 May 2014, 02:57:34 am »

I was insured with mce years ago when i got tail ended on a roundabout by a nice chap in un audi,he was with sun life insurance and they were great. mce just tried to sell me legal cover even though the guy admited it was his fault.Tossers

darrsi · « **Reply #9 on:** 03 May 2014, 08:09:54 am »

I've been insured before and not received documents for 4 months, probably MCE too thinking about it.
It's irritating but no big deal, as long as you've parted with your hard earned and there's evidence of it then the police can easily check your status.
Saying that, my insurance is on my birthday in June every year and i couldn't for the life of me tell you who i'm insured with, as i change companies most years, and do it online.
I see the £££ signs, not the company name!

Punkstig · « **Reply #10 on:** 03 May 2014, 08:13:45 am »

I've just taken out my new policy with mce as they were by far the cheapest with my declared mods and previous accidents.
I was with Swinton before and will never go back to them as they misinformed me on several occasions about different things!

locksmith · « **Reply #11 on:** 03 May 2014, 09:13:07 am »

I think we all have a company we will never deal with again yet the guy standing next to you thinks they are great!

bigfootpete · « **Reply #12 on:** 04 May 2014, 07:40:32 pm »

Download the app WeQ4U - simple!

There is also an app called 0870 0844 0800 free call

Deefer666 · « **Reply #13 on:** 07 May 2014, 08:10:28 am »

MCE are just down the road from here in Wellingborough, why not do a little ride out and camp up in the recpection of their big posh offices until documents arrive?

Super_Monkey · « **Reply #14 on:** 07 May 2014, 05:42:16 pm »

Quote from: Deefer666 on 07 May 2014, 08:10:28 am

MCE are just down the road from here in Wellingborough, why not do a little ride out and camp up in the recpection of their big posh offices until documents arrive?

hahaha now there's an idea...I fear I'd be chucked on my helmet before too long by security

darrsi · « **Reply #15 on:** 15 May 2014, 09:26:12 pm »

Thought i'd do a quick browse for my up and coming insurance in a couple of weeks.
Got it a lot cheaper than this for my 600, but what the feck is going on with that excess, bearing in mind i asked for none?

Punkstig · « **Reply #16 on:** 16 May 2014, 07:56:31 am »

Higher excess = lower premium!

BBROWN1664 · « **Reply #17 on:** 16 May 2014, 09:38:27 am »

Quote from: Punkstig on 16 May 2014, 07:56:31 am

Higher excess = lower premium!

I have found on the comparison websites that fiddling with the excess levels can get you cheaper quotes. Bizarrely, some companies charge less with lower excess than others do with higher excess as their system doesn't recognise the excess figure, they don't quote.

Punkstig · « **Reply #18 on:** 16 May 2014, 09:44:14 am »

Which is another example of insurance companies plucking figures out of thin air!

darrsi · « **Reply #19 on:** 16 May 2014, 01:07:31 pm »

I decided to stay with the company I'm insured with now, for £105 and £100 excess, so MCE are taking the piss!

JoeRock · « **Reply #20 on:** 16 May 2014, 02:18:23 pm »

Quote from: darrsi on 16 May 2014, 01:07:31 pm

I decided to stay with the company I'm insured with now, for £105 and £100 excess, so MCE are taking the piss!

"Free excess protection with this policy".
Having looked into this policy earlier this year, basically the insurance company (which I think is equity red star) put a £500 excess on. Then MCE (the broker) offer excess protection, which gets your actual excess down to £100.

Super_Monkey · « **Reply #21 on:** 16 May 2014, 08:14:56 pm »

still no sign of the policy - gotta love the lying 'see you next tuesdays'

Punkstig · « **Reply #22 on:** 17 May 2014, 09:03:06 am »

Me neither, but I don't care, I'm on the system as being insured and have their phone number!

bigralphie · « **Reply #23 on:** 17 May 2014, 10:12:00 am »

Only problem with that is if they have put a condition on your policy ie no pillion cover or no commuting and you dont know

Super_Monkey · « **Reply #24 on:** 17 May 2014, 11:05:05 am »

Quote from: bigralphie on 17 May 2014, 10:12:00 am

Only problem with that is if they have put a condition on your policy ie no pillion cover or no commuting and you dont know

very good point Ralphie and this is why I WANT my policy so that I can actually read whats written in black and white as lets face it insurance really is legalised robbery because they are the first to look for any discrepancy or loop hole in order to not have to settle or pay for a claim, and if the fuckers haven't sent my policy but do say "oh its OK, your on the database" well I'm sorry but that's just not bloody good enough! I paid for a policy and I want to see whats on it.