We use co-op bank for business, and its ok electronically, but anything that needs a "real person" is a nightmare, we tried ordering new paying in books and they sent us their bank ones not the ones for the post office, despite asking, and being assured" it was on their screens which one to send madam" if we try to speak face to face - our nearest being northampton, we are told they cant help us as its a business account. we do manage though to bank for free through them. - but dont even get me started on first direct, since not having a monthly salary paid in, they have gone from being a great bank to a very very very expensive bank, who really dont seem to give a toss about all the good years they have had from you