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General => General => Topic started by: DILLIGAFF on 16 September 2017, 09:46:59 am

Title: BROADBAND SPEED???
Post by: DILLIGAFF on 16 September 2017, 09:46:59 am
Been with Talktalk for a while now as it was FREE for the first year! Lately though my speed seems to be decreasing and a test yesterday showed 2.6mb download and 0.6 mb upload ??

Wasted half an hour on the phone to their technical department, Indian branch. He tried to fob me off with blaming my laptop, then blamed the router but expected me to pay for a replacement which was supplied as part of the contract.

I have tried rebooting and positioning the router closer to my laptop with no improvement.

Should I expect better speeds? I seem to remember they advertised "Up to 17mbps" when they sold it to me.
Title: Re: BROADBAND SPEED???
Post by: Dudeofrude on 16 September 2017, 10:08:05 am
Quote from: DILLIGAFF on 16 September 2017, 09:46:59 am
Been with Talktalk for a while now as it was FREE for the first year! Lately though my speed seems to be decreasing and a test yesterday showed 2.6mb download and 0.6 mb upload ??

Wasted half an hour on the phone to their technical department, Indian branch. He tried to fob me off with blaming my laptop, then blamed the router but expected me to pay for a replacement which was supplied as part of the contract.

I have tried rebooting and positioning the router closer to my laptop with no improvement.

Should I expect better speeds? I seem to remember they advertised "Up to 17mbps" when they sold it to me.

'UP TO' 17mbps, those two words are yiur problem. The company have only advertised the possibility of those speeds, not a guarantee. Unless it's star's somewhere in your contract that a minmum speed is promised then I'm afraid your buggered.
You could of course just switch to a different provider.
I've got the virgin super duper you can't bend it lightening speed package thingy and I average around 150-180mbps on wireless
Title: Re: BROADBAND SPEED???
Post by: darrsi on 16 September 2017, 10:27:00 am
In this day and age i don't think 2.6mbps is really acceptable at all.
I'd have a look around for the current best internet deals, but don't expect anything for free, because as you're finding out you get what you pay for.
Title: Re: BROADBAND SPEED???
Post by: BBROWN1664 on 16 September 2017, 03:29:46 pm
My eldest recently moved to a new (4-5 year old) estate outside Bridgewater in Somerset. His broadband speed managed to hit 0.8Mbps before he managed to switch to a fibre contract.

In deepest darkest rural France, I get 12-15Mbps over copper. No fibre available there.
Title: Re: BROADBAND SPEED???
Post by: Skippernick on 16 September 2017, 04:33:03 pm
Yup thats about average for talk talk, i was dumped onto them by virgin broadband when they decided they didn't need customers.
And then i changed to Vodafone fibre and broom broom, plus no line rental !!
Title: Re: BROADBAND SPEED???
Post by: darrsi on 16 September 2017, 04:37:41 pm
Think i get around 14mbps wireless, and around 18-19mbps when i rarely cable up the laptop.
Was O2 but then bought out by Sky who promptly upped the price as they tend to do.
Title: Re: BROADBAND SPEED???
Post by: BBROWN1664 on 16 September 2017, 06:08:57 pm
This is mine with Virginmedia. I get more if I plug into the router but this is OK for now :pokefun

Title: Re: BROADBAND SPEED???
Post by: Bretty on 16 September 2017, 07:38:46 pm
All I know is our broadband is quick enough that my missus doesn't moan and my favourite websites don't buffer. :)
Title: Re: BROADBAND SPEED???
Post by: fazersharp on 17 September 2017, 12:20:42 am
Forget ringing talk talk help as you will be speaking to someone with a check list in India. The best thing to do is join the talktalk forum and post your issues there and one of the talktalk moderators will pick it up and deal with it properly for you, they answer posts from the oldest one first so might may be 24 hours or more before they answer but they have all the authority and equipment to do the tests from there end. Save yourself some time by first plugging the router directly into the master socket as that is the first thing they will ask - because they want to rule out any problems with your internal extensions ect, also try directly hard wired to the laptop from the router as they will ask if you are using wireless.
You will have to jump through all their hoops before they will contemplate a fault outside of your property 
Title: Re: BROADBAND SPEED???
Post by: Nemesis on 17 September 2017, 04:29:49 am
broadband speed :'( this should be in "what gets my goat" thread :lol
Title: Re: BROADBAND SPEED???
Post by: darrsi on 17 September 2017, 08:47:55 am
Don't forget though, a slow Windows laptop for example could simply be because it needs a bit of housekeeping.
If it's full of junk and the drive isn't cleaned on a weekly basis then it will slow things right up.
Title: Re: BROADBAND SPEED???
Post by: DILLIGAFF on 17 September 2017, 09:32:32 am
DARRSI..............................just upgraded my laptop to Windows 7 pro with 4GB RAM so hopefully no probs there?
Title: Re: BROADBAND SPEED???
Post by: BBROWN1664 on 17 September 2017, 10:07:49 am
Quote from: DILLIGAFF on 17 September 2017, 09:32:32 am
DARRSI..............................just upgraded my laptop to Windows 7 pro with 4GB RAM so hopefully no probs there?

Plug the laptop into the router and try that. That will prove that wireless interference is not the issue.
Reboot the router and laptop too.
Title: Re: BROADBAND SPEED???
Post by: tommyardin on 17 September 2017, 11:07:07 pm
Good Old Richard Brason  :lol
Title: Re: BROADBAND SPEED???
Post by: fazersharp on 18 September 2017, 09:37:33 am
Quote from: tommyardin on 17 September 2017, 11:07:07 pm
Good Old Richard Brason  :lol
Eh !  :eek
Title: Re: BROADBAND SPEED???
Post by: DILLIGAFF on 21 September 2017, 09:54:08 am
Brilliant. Missed it at first !!!!!
Title: Re: BROADBAND SPEED???
Post by: ptolemyx on 23 September 2017, 10:48:54 am
If, like me you're out in the sticks with no fibre optic cable and rely on the phone line you will not get anything like "superfast". What happens here is, when there's a lot of broadband traffic, us BT customers still enjoy the heady heights of nearly 8Mb download (which is ok for my porn addiction) and the other customers get downgraded to the slower service.