old - Fazer Owners Club - old
General => General => Topic started by: HarryHornby on 01 July 2014, 04:17:53 pm
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Am planning on going to the British Moto GP this year, just the Friday practice because I can't make the saturday and race day is too expensive for us (wife and 2 kids) :-(
Just went to book tickets, £15 each, kids free BARGAIN....and then at checkout... £7 handling charge.... FOC OFF! :thumbdown
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Handling charge! As if anyone actually handles them now, just a con to fleece people for more money.....
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and you still get charged that handling charge if you pick the tickets up at the circuit :\
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I thought there had been a bit of a legal battle of handling charges and card fees ?
I might be wrong tho , I normally am
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It was postage fees IE charging a fiver and sending first class post :evil ,so now they say its a handling charge to reflect the cost of picking , packing etc ......................complete baws of course
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The person doing the back end admin also has to get paid somehow.......I don't mind having to pay additional charges as it means I can order online, not take time out to go the venue, pay petrol, parking costs and any queuing etc
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The person doing the back end admin also has to get paid somehow......
It's a con. How would you feel if you had to pay a "handling" charge every time you bought something. Or going into a shop means you have to pay a "door use" fee because, after all, doors wear out. It's just like the booking fees, another ripoff.
Some businesses appear to be like the elite executives running companies: "how dare we have to pay for any of our own costs or living expenses?"
Good old global capitalism.
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I dont care if the handling charge is £50 so long as the advertised price was --- would be in your case £65.
Its the suddenly adding it on at the end and no way of not paying it which means it should be included in the price.
This rearlly foc ed my off when I went to view a street tripple at an advertised price at a triumph garage and then they told me I had to pay an extra £70 admin on top, its a con alright
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Maybe you are ordering off a company who does not own the tickets,and are selling them on,,so your ticket costs the original amount plus the companys cost :rolleyes
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So kids tickets £3.50 .....bargain.........I have no kids yet I still have to pay for 2. Now that's a Foccin rip off
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The person doing the back end admin also has to get paid somehow......
It's a con. How would you feel if you had to pay a "handling" charge every time you bought something. Or going into a shop means you have to pay a "door use" fee because, after all, doors wear out. It's just like the booking fees, another ripoff.
Some businesses appear to be like the elite executives running companies: "how dare we have to pay for any of our own costs or living expenses?"
Good old global capitalism.
How does your company pay your wages every week?????
Everything you buy has a margin added to it, a tax or levy, handling or convenience charge....call it what you like.....when was the last time you bought something at cost...it is a business after all and it is profits that pay staff......Buying tickets or anything online is providing a service for your own convenience....if you don't want to pay it go and down to the booking office at your own expense.....shop doors????? good example of taking it too far!!!
Remind me never to go into business with you....we'd be bankrupt in no time
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Nicely put BBB. We do pay a door entry fee its just shop are sneeky and hide it in the price of goods.
To be fair though, supermarkets don't charge me for nappies even though I don't have kids.
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It is a foccin con,my wife bought 3 tickets for the Leeds Arena and was charged £7 handling and delivery for each ticket. She had printed the tickets off at home.! If the tickets have to have a " handling charge" this should reflect what the charge is for and not what they think they can get away with.
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Nicely put BBB. We do pay a door entry fee its just shop are sneeky and hide it in the price of goods.
To be fair though, supermarkets don't charge me for nappies even though I don't have kids.
I have my own small company and add margins to all products and services. Companies unfortunately have costs and overheads to pay to distributors, salaries, electricity, rent, rates, gas, phone bills, car costs, petrol, furniture, stationary, IT equipment etc even the general upkeep of doors....the list goes on....and even the effin taxman takes 20% of the profit....all of which have to be paid for out of these profits.....so all goods and services have a "cost of sale".....If I buy something at £100 and sell it for £120 the gross margin is £20, the net margin may only £5 or in many cases even less.
We are not being sneaky by hiding what has to be paid in the background, or have to justify it either. It is up to the customer to decide "is this value for money", if not they buy it else where or not at all......it is entirely their choice, that's why I gat a bit annoyed by people who moan about the price they have paid....after all you have entered into a contract, business or consumer agreement when you hand your cash over.....and that was your sole decision to do so.
Have you looked at the stats of companies that go out of businesses each year.....hundreds if not thousands of them....with a high percentage of them with unpaid bills or not delivered goods that customers have paid for.....then I would have the right to moan about a non existing handling charge.
We are a nation of shopkeepers anyway.
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Nicely put BBB. We do pay a door entry fee its just shop are sneeky and hide it in the price of goods.
To be fair though, supermarkets don't charge me for nappies even though I don't have kids.
I have my own small company and add margins to all products and services. Companies unfortunately have costs and overheads to pay to distributors, salaries, electricity, rent, rates, gas, phone bills, car costs, petrol, furniture, stationary, IT equipment etc even the general upkeep of doors....the list goes on....and even the effin taxman takes 20% of the profit....all of which have to be paid for out of these profits.....so all goods and services have a "cost of sale".....If I buy something at £100 and sell it for £120 the gross margin is £20, the net margin may only £5 or in many cases even less.
We are not being sneaky by hiding what has to be paid in the background, or have to justify it either. It is up to the customer to decide "is this value for money", if not they buy it else where or not at all......it is entirely their choice, that's why I gat a bit annoyed by people who moan about the price they have paid....after all you have entered into a contract, business or consumer agreement when you hand your cash over.....and that was your sole decision to do so.
Have you looked at the stats of companies that go out of businesses each year.....hundreds if not thousands of them....with a high percentage of them with unpaid bills or not delivered goods that customers have paid for.....then I would have the right to moan about a non existing handling charge.
We are a nation of shopkeepers anyway.
What you say is quite true but do you advertise your goods or services at a certain price then when people wish to buy them tell them there is an additional cost to pay which is not included in the price? The so called handling charges are tacked on at the very end of the transaction when they should be shown clearly at the beginning, this is why so many people get annoyed about them.
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I have been to several events in The Royal Concert Hall, Glasgow and if I am going into town for other things will pick up tickets at their box office with no fees added to the ticket price if, however, I use their website I pay a fee on top of the ticket price for admin which I don't mind as it still costs less than going into town solely for the purpose of buying tickets would. BBB makes some really good points about small businesses and the risks they have to run just to stay afloat and if the full cost of what you wish to purchase is clear then applying a 'value for money' principle to your decision making is reasonable and fair. However if charges are hidden or not made entirely clear then it makes it much more difficult for the consumer to evaluate. Also in the case of Slappy's 3 tickets I would agree that it is a con to apply a handling charge to each individual ticket when they are being bought in a single transaction, I think some companies do just kick the arse out of it.
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No I certainly don't.....and I think there will be small print to cover the companies that do
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I don't think you're going to change BBB's mind anytime soon.
It only seems to be with event tickets. I don't mind a booking fee or anything like that (people need to get paid), I just feel it should be included in the advertised cost. So if a £15 ticket has £5 booking just advertise the darned thing at £20. It seems like a backward way of doing things, and quite possibly just a ploy to make things seem cheaper than they were.
"Oh hey, do you wanna go here? It's only a tenner a ticket?"
"Yeah!" *get's the kids all excited or something
"Oh, we can't afford it actually because they didn't tell us the true cost was £15 a ticket"
Not on. Get paid by all means, just sort out how you get paid.
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Getting charged a fiver for the privilege of printing your own tickets, is taking the foccing piss.
The general running costs for the website, should be included in the ticket price. Even if it isn't, there is no way a fiver is a fair representation of the costs to the company to allow you to use your own paper, ink and electricity...
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well its all changed with the new sales contract rules now
web transaction must display complete transaction price and have a confirmation before sale is confirmed by the customer
Oh and in case anyone didn't know you now have 14 calendar days to return any mail order item as not required :)
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well its all changed with the new sales contract rules now
web transaction must display complete transaction price and have a confirmation before sale is confirmed by the customer
Oh and in case anyone didn't know you now have 14 calendar days to return any mail order item as not required :)
When did that become a rule? Is that a legal right?
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To return a mail order item? Yes, and has been for a long time - the change br is talking about, increased the timescales you have from 7 days to 14
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13th June this year
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Getting charged a fiver for the privilege of printing your own tickets, is taking the foccing piss.
The general running costs for the website, should be included in the ticket price. Even if it isn't, there is no way a fiver is a fair representation of the costs to the company to allow you to use your own paper, ink and electricity...
So it doesn't actually matter in the slightest how you pay, whether it's in two units or not!
If you think the total cost is too high then look elsewhere, that's the joy of capitalism and free markets!
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:wall
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Oh and in case anyone didn't know you now have 14 calendar days to return any mail order item as not required :)
When did that become a rule? Is that a legal right?
Yes, see the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations?gclid=CML79rHGp78CFWjmwgodtgoAxQ)
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What you say is quite true but do you advertise your goods or services at a certain price then when people wish to buy them tell them there is an additional cost to pay which is not included in the price? The so called handling charges are tacked on at the very end of the transaction when they should be shown clearly at the beginning, this is why so many people get annoyed about them.
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Exactly I dont mind paying anything so long as its included IN the ticket price and not added when I come to pay
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Totally agree, Fazersharp, I wouldn't even mind £20 a ticket and maybe £1 postage, it's the whole (Oh by the way.....it's an additional £7, just as you have finished typing in all your details and are about to check out). And let's face it, £7 to print tickets (pennies) post (£2 at most) is a rip off.
I'm going to buy my tickets direct from Moto GP and not from Silverstone. It's in Euros but the conversion works out £2 cheaper.
Does anyone know how paying in Euros on my debit card works? Do I get charged commission, or is that another kettle of fish??? LOL
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I think you have been burying your head in the sand :lol
I have just followed a link showing a holiday cabin for £289 for a week ,,now get £50 discount,,,,umm sounds good,
press the book now,,,follow the other add ons,,do you want £9.00 insurance,,===no
then bottom line PLUS £27.00 standard booking fee :eek
surprised ==yes,,,,then thinking,,====NO,,,it is normal for these bottom line add ons,,we are just slow to remember them.
But £27.00 booking fee,,,,on their own site ,,,it would sure be nice to see this all added in the advertised price,,but you know,thats how its done.
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Nicely put BBB. We do pay a door entry fee its just shop are sneeky and hide it in the price of goods.
To be fair though, supermarkets don't charge me for nappies even though I don't have kids.
I have my own small company and add margins to all products and services. Companies unfortunately have costs and overheads to pay to distributors, salaries, electricity, rent, rates, gas, phone bills, car costs, petrol, furniture, stationary, IT equipment etc even the general upkeep of doors....the list goes on....and even the effin taxman takes 20% of the profit....all of which have to be paid for out of these profits.....so all goods and services have a "cost of sale".....If I buy something at £100 and sell it for £120 the gross margin is £20, the net margin may only £5 or in many cases even less.
We are not being sneaky by hiding what has to be paid in the background, or have to justify it either. It is up to the customer to decide "is this value for money", if not they buy it else where or not at all......it is entirely their choice, that's why I gat a bit annoyed by people who moan about the price they have paid....after all you have entered into a contract, business or consumer agreement when you hand your cash over.....and that was your sole decision to do so.
Have you looked at the stats of companies that go out of businesses each year.....hundreds if not thousands of them....with a high percentage of them with unpaid bills or not delivered goods that customers have paid for.....then I would have the right to moan about a non existing handling charge.
We are a nation of shopkeepers anyway.
'Sneaky' was put in as light humour not to be taken seriously :rollin
That said, sneaky can be taken as a serious description of supermarket practices these days, having three different prices for the same product but in different packaging and changing the price info for comparable products (or differently packed same products) ie one price per kg others per 10g or per unit all designed to confuse the customer.
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I've just ordered some Paolo tickets for the wife - before even selecting seats it had advertised as:
Total cost (Ticket face value)
£38.50 (£35)
That's the way it should be done. As I said, people have to get paid - I'd just prefer if they were upfront about it before you get to the final page before checking out.
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If anyone IS going to Silverstone this weekend be warned, 2 mobile speed cameras on the A43 between M1 J15A and Towcester. Also ANPR van on the slip road to the circuit.
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just looked at booking 2 tickets for the WHO
cheapest 60, dearest 70
got to checkout and there's another £16 add ons.....charging fees/handling costs etc
I rang the office and girl said if cash deal at the venue then no charges
even if I went to the venue with my card they will charge me even if I put my card in the machine :evil
foc em
next thing the posties will be charging to put letters through the letterbox as a handling fee.........rise up and fight the bastards or bow down and pay the bastards ......the choice is ours